Verint EFM can help you engage customers and capture, analyze, track and act on their feedback in a closed-loop process across the organization. It helps you gain a holistic view of customer experiences.
The addition of Verint EFM to a KANA solution strengthens KANA's omnichannel capabilities through the ability to survey employee performance across all customer channels. KANA plus EFM turns customer feedback from an ad hoc activity into an essential stage of your customer service processes. It ensures that not only can the voice of the customer be received, but also that the customer feedback is acted upon to improve business processes and agent performance.
And, with the addition of Verint EFM Mobile, companies have an immediate, convenient and engaging way to collect customer feedback at the point of interaction. You can reach the right customers, at the right time, through their preferred channels.
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