Event Details
Recorded: November 13, 2012
What: A one-hour complimentary webinar, "Social Media 2012: State of Adoption"
Presenters:
Esteban Kolsky, Principal and Founder, thinkJar
Scott Hays, Sr Director, Product Marketing, KANA
Watch the Recording: Complete the form and get instant access to this webinar.
Social Media has taken the business world by storm, and most organizations rushed to it. Now that it’s been a few years of trial-and-error (with some successes), it is the right moment to find out what is happening inside the organization with social media and how it affects customer service.
Stemming from research reports published through 2012, thinkJar’s founder Esteban Kolsky will explore the answers to some of the burning questions around social media and how to embrace it in our customer service. During this one-hour, live webinar we will look at:
- How many organizations are using social media for business? For customer service?
- What are the benefits of implementing customer service using social channels? How about just social media?
- Which social channels are better for customer service? Which ones have the most promise going forward?
- Is social the future of customer service? Is social a fad?
These, and more questions will be answered in a data-packed webinar full of case studies, answers to common questions, and a great perspective about both social media use in business and how to better use it in customer service. We will dedicate the final 15 minutes to Q/A for the audience.
Join us on November 13th for this educational webinar and you will receive a copy of the Social Media Adoption in Business report produced earlier this year from thinkJar and Beagle Research - not yet released to the public.
Watch the Recording
Complete the form and get instant access to this webinar.
