Skip to main content

KANA Express


Easy, quick and affordable customer service success

Experience KANA Express, our cloud-based Customer Service software for midsize businesses. Sophisticated yet simple to use, KANA Express provides anytime / anywhere access to all the features you need to create great customer experiences across all service channels.

Arrange a Demo » Watch the video »

Experience KANA Express

Web Experience

Make your online service targeted and efficient whether customers are shopping, looking for information or for assistance. Reduce your call and email volume by up to 50 percent.

Learn more » Watch the Video »

See how Conrad keeps its customers and employees satisfied with KANA Express.

 

Agent Experience

Make every agent your best by connecting them to information and to each other via a unified desktop and centralized knowledge base.


Learn more » Watch the Video »

See how DAS made significant efficiency improvements with KANA Express

 

Social Experience

Make social media an integrated part of your customer experience. Give customers an online forum to connect and exchange ideas, and agents the tools to collaborate and respond.

Learn more » Watch the Video »

Read how Sunweb uses KANA Express to provide quick resolution via social media sites, such as Twitter and Facebook to deliver an integrated customer experience

 

Customer Success

Over 200 companies trust us with their customers

1-800-FLOWERS.COM

1-800-FLOWERS.COM

1-800-FLOWERS.COM CEO Jim McCann Cites Focus on Customer Experience as Key Catalyst...Read the case study

Tilburg University

Tilburg University

Tilburg University has done something pretty unique among major universities, opting...Read the case study

DAS

DAS

The mission of DAS, one of the largest financial and legal service providers in the...Read the case study

Windesheim

Windesheim

Collaboration and Knowledge Sharing Lead Windesheim to Select KANA Express and its...Read the case study

VRT Belgium

VRT Belgium

VRT Belgium Reduces Inbound Emails by 95 Percent Thanks to KANA Express Email...Read the case study

SUSA Student Employment Agency

SUSA Student Employment Agency

KANA Helps SUSA Set Up Single, Central Contact Center Solutions and Knowledge...Read the case study

Sunweb

Sunweb

KANA Express Delivers the Web Self-Service and Online Customer Service Capabilities...Read the case study

POD MI

POD MI

KANA and Damovo Install KANA Express in POD State Service

Read the case study
Cendris

Cendris

KANA Express and its Knowledge Management Capabilities Helps Cendris Create Customized...Read the case study

Bindinc

Bindinc

Bindinc Utilizes KANA Express to Enhance Customer Service

Read the case study
Tele Ticket Service

Tele Ticket Service

To handle client communications and queries effectively, Tele Ticket Service opted for...Read the case study

GVB Amsterdam

GVB Amsterdam

GVB needed an updated contact center solution that would provide greater insight into...Read the case study

Conrad Electronic Benelux

Conrad Electronic Benelux

Conrad Electronic Benelux is Europe’s largest supplier of electronic products....Read the case study

What's New

KANA Congratulates Jim McCann of 1-800-Flowers.com

Practicing Transparent Customer Service: 2014

Customer Champion Jim McCann, founder and CEO of 1-800-Flowers.com, commits to conversations with satisfied and dissatisfied customers By Judith Aquino Published 11/03/2014 in 1to1 Media.

Read the article »

Jim McCann, 1-800-Flowers.com - Delivering Transparent Customer Service