How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?
Event Details
Recorded: February 16th 2011
What: A one-hour complimentary webinar, "How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?"
Speaker: Vikas Nehru, Vice President of Product Marketing, KANA
Watch the Recording: Complete the form and get instant access to this webinar
How do you ensure that what business demands, IT is able to deliver on time and on budget? How do you leverage your legacy systems investments to deliver a single, efficient customer service process? How do you leverage the latest technologies for cost savings and agility? The answer lies in a customer-focused service experience delivered by KANA SEM.
Half of the Fortune 100 companies today rely on KANA to balance customer interests with business goals for exceptional customer service. Join our complimentary, one-hour webinar, "How Well is Your IT Equipped to Deliver Agile Customer Service Experiences?," and hear from KANA's Vice President of Product Marketing, Vikas Nehru, to learn how KANA SEM gives you complete control of your customer service experience.
During this live event we will explore the power of:
- Integrating fragmented, legacy customer service technologies and breaking-down functional silos into a single process
- Closing the gap between business requirements and IT delivery with improved communication and shared control
- Leveraging the latest technologies, such as SOA and Web 2.0, to gain the flexibility to deploy on-premise or within the Cloud
Speaker
Vikas Nehru
Vice President of Product Marketing, KANA
Vikas has 15+ years of experience as a senior engineering, product management and marketing professional in the enterprise software industry. He has been instrumental in leading the direction and strategy for KANA's innovative solution suite.
Complete the form and get instant access to this webinar.
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