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June 25 - 27, 2013 | Manchester, UK
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Government Contact Centre Summit 2013
August 13 - 16, 2013 | Sydney, Australia
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August 19 - 21, 2013 | New York City, NY
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August 25 - 27, 2013 | Scottsdale, AZ
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August 27 - 28, 2013 | Scottsdale, AZ
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September 8 - 11, 2013 | Atlanta, GA
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Call Centre & Customer Management Expo
October 2 - 3, 2013 | London, UK
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October 6 - 9, 2013 | Atlanta, GA
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ATA Australian Contact Centre Summit 2013
October 16-18, 2013 | Melbourne, Australia
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June 13, 2013 | Westminster, London, UK
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June 10 - 14, 2013 | Las Vegas, NV
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Gartner Customer Strategies & Technologies Summit
June 5 - 6, 2013 | London, UK
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May 14 -16, 2013 | Indianapolis, IN
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May 13 - 16, 2013 | Seattle, WA
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May 5 - 7, 2013 | Dallas, TX
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May 1 - 3, 2013 | San Diego, CA
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CS Week (Customer Service Week)
April 30 - May 3, 2013 | Tampa, FL
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IQPC – Executive Customer Contact Exchange
April 29 - 30, 2013 | Dublin, Ireland
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April 28 - 30, 2013 | Tampa, FL
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April 16, 2013 | Warwickshire, UK
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April 10 - 12, 2013 | Newport Beach, CA
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CRM Xchange Multi-Channel and Cloud Virtual Conference
March 19 -21, 2013 | Virtual Conference
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March 17 - 19, 2013 | Atlanta GA
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CCISDA (California County Information Services Directors Association)
March 17 - 20, 2013 | Burlingame, CA
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LAGAN Seminar: Serving the Digital Customer in the Age of Austerity
March 12, 2013 | Glasgow, Scotland, UK
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December 4, 2012 | The Babican, London
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Customer Experience Exchange Europe
November 14 - 18, 2012 | Sofitel, Budapest
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7th Annual Technology and Innovation - the Future of Banking and Financial Services – FST Media
November 8 - 9, 2012 | Sydney, Australia
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November 6 - 7, 2012 | Glasgow, Scotland
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October 28 - 30, 2012 | Scottsdale, AZ
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October 9 - 12, 2012 | Kitchener, Ontario
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2012 - 98th ICMA Annual Conference
October 7 - 10, 2012 | Phoenix, AZ
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October 6 - 10, 2012 | Monterey, CA
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KANA Connect - KANA Customer Summit 2012
October 4, 2012 | London, UK
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KANA Connect – KANA Customer Summit 2012
October 2, 2012 | The Hague, Netherlands
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Call Centre and Customer Management Expo
October 2 - 3, 2012 | London Olympia
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KANA Connect – KANA Customer Summit 2012
September 23 - 25, 2012 | Las Vegas, NV
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2012 NACo Annual Conference and Exposition
July 13, 2012 | Pittsburgh, PA
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June 28, 2012 | London, UK
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Multi-Channel Service Delivery
June 21 – June 22, 2012 | Canberra ACT, Australia
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Chartered Institute of Housing Exhibition and Conference
June 12 – June 14, 2012 | Manchester, UK
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June 4 - June 8, 2012 | Las Vegas, NV
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May 27 - May 30, 2012 | Hamilton, ON
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4 Intelligent Contact Center Strategies
March 27, 2013
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Managing Events Both Planned and Unplanned
March 14, 2013
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Serve your Residents Better in 2013
March 7, 2013
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All-in-One Customer Service in the Cloud
December 18, 2012
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4 Social Media Support Strategies
December 12, 2012
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Smart Service in the Contact Center
December 4, 2012
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Webinar - ACM Live - Interview with Kelly Koelliker
November 19, 2012
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4 Incredibly Effective Customer Service Strategies
November 14, 2012
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Social Media 2012 State of Adoption
November 13, 2012
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Building a Successful Customer Service Strategy
November 1, 2012
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Successful Knowledge Management Implementations
September 13, 2012
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CRM Magazine Knowledge Management Webinar
September 12, 2012
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Voice of the Customer | Aberdeen Group
May 30, 2012
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Webinar - ACM Live - Interview with James Norwood
March 29, 2012
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Measure the effectiveness of Social Media Monitoring
February 23, 2012
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Call Center Customer Experience Webinar
February 16, 2012
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Online Social Media Listening Webinar
January 31, 2012
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Online Customer Service Webinar on Web Self Service
December 8, 2011
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Online Government Apps | Mobile Government
November 22, 2011
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Customer Service | Service Experience Management
October 20, 2011
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When Social, Mobile, and Traditional Service Channels Collide
September 21, 2011
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