1. Determine where you are…and where you want to be
How do you compare with the best in the Industry? Take a look at the service experiences your customers are having right now by taking our Service Experience Assessment. Find out in minutes how effective you are at delivering them.
Or use our maturity model profiling-tool. It'll benchmark you against industry best practices, identify gaps, and give you clear insight into which service and support capabilities to update, expand or otherwise improve.
Is it time to implement a social listening capability? Or do you really just need your agents to find the right answers the first time, when customers call in? The SEM platform doesn't replace what's already working for you. It simply integrates with the technologies you have to solve whatever isn't.
2. Ask the right questions to find the right answers
Ready to make a list of capabilities you'll need? Get the ball rolling with our Customer Service RFI. Download now.
Or Use our Customer Service Metrics tool — and industry expertise—to determine which service metrics you should emphasize to better balance all your business objectives.
3. Need help making a business case?
What would five seconds less on a customer call mean in savings? For a fast answer to this question and others, try our complimentary, easy-to-use Business Value Calculator.
4. Rest easy
When you choose KANA solutions, you can count on good experiences all the way.
Global Consulting Service: We'll help you create a roadmap for success and assist with the measurement and validation of targeted business goals upon implementation.
Support: Never let technical difficulties get in the way of good service. Our experts and technicians are here to help. KANA offers a variety of support plans to meet your needs.
Partners: You can count on KANA expertise and support around the world through our global network of trusted partners.
Education: We offer extensive training and learning opportunities internationally, with professional instructors at our facilities or yours.
Service Experience Assessment
Find out how effective your organization is at managing your service experience. Your instant assessment scorecard will show you the state of your current service experience compared with the best in the industry. Review your completed assessment with us and we'll send you an iPod Shuffle.
Business Value Calculator
What would shaving 10 seconds off your average call-handling time mean in savings? What about 30? Calculate the answer to these questions and many others with our complimentary, easy-to-use tool.
Customer Service Metrics
Use our tool—and industry expertise—to determine which service metrics you should emphasize to better balance all your business objectives. Benchmark your performance against industry best practices.
Customer Service RFI
How will chat impact compliance? What system will integrate with the Web services you already have? Make sure you're asking all the right questions with our Customer Service RFI.
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