Mobilizing Government - Improving Access to Services and Citizen Engagement
Event Details
Recorded: November 22, 2011
What: A one-hour complimentary webinar, "Online Government Apps | Mobile Government"
Presenters:
Esther Gunn-Stewart, Customer Services Manager, North Ayrshire
Mike McKenzie, Senior Director, Solutions Marketing, KANA
Watch the recording: Complete the form and get instant access to this webinar
Government in both the UK and North America is under considerable pressure to identify savings while maintaining vital frontline services. Government is leading a revolution in digital public service delivery, to improve public service, by bringing them online, increasing choice, allowing greater control, and enabling personalisation of services. In addition, the shift to multi-channel service access and recent developments in ICT, such as smartphones, social media and Cloud computing, present opportunities to generate significant efficiency and productivity gains.
Join Lagan, a Division of KANA, is a series of webinars which will:
- highlight the challenges faced when delivering multi-channel service access
- show how to harness smartphone, social media and cloud computing to better understand and respond to citizens needs and deliver ROI
- showcase government organisations who are mobilising government today using Lagan solutions
In the first of the series, hear from Lagan customer North Ayrshire Council who became the first council in Scotland to launch a 'report and track' iPhone app using Lagan’s Connect2Tell iPhone solution. It provides members of the public the chance to report things like fly tipping, graffiti and dog fouling from their smartphones.
In this webinar we’ll describe:
- Connect2Tell iPhone and the benefits to your citizens.
- Why North Ayrshire implemented Connect2Tell iPhone.
- How they encouraged awareness and take-up.
- The results to date and the lessons learned so far
- What they plan to do next
Complete the form and get instant access to this webinar.
See the product in Action
OR
We will create a demo tailored to your business needs and environment!
Ready to transform your service experience? Get Started