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By enabling citizens to report and track their concerns and issues online, the Public Sector can become more responsive to citizens’ needs and run their service operations more effectively.
Lagan Web Self-Service helps our customers achieve this goal quickly by providing online access to existing services in a matter of minutes.
Lagan Web Self-Service is specifically designed to support the rapid web enablement of an organization’s “Tell us about it” processes such as Abandoned Vehicle reports and Complaints.
An intuitive user interfaces enable citizens to enter the exact location of a problem, upload photos and track the progress of their requests without increasing the burden on the contact centre.
Lagan Web Self-Service can improve citizen access to services and play a key role in an organizations’ channel shift strategy; enabling citizens and organizations to work together to highlight and resolve issues more quickly and efficiently than previously possible.
Lagan Web Self-Service employs a process template approach to web-enablement. This allows organizations to choose from a comprehensive set of templated processes that are provided ‘out of the box’ and tailor them as required without the need for specialist IT skills. (They can also choose to build their own templates from scratch as well.)
The processes are easily selected and configured using tools aimed at business rather than technical users. Service managers can simply point-and-click to highlight the processes and fields they want to make accessible online.
Lagan Web Self-Service provides the business agility needed to rapidly adapt processes when policies and citizen demands change. The use of process templates puts control into the hands of business users, providing them with the flexibility to refine and optimize individual processes as well as the ability to effect broader enterprise wide changes at speed.
This can be done at a fraction of the cost that would be incurred if templates were not used and opens up a whole new level of efficiency - reducing the labor costs traditionally involved in process change and maintenance.
Lagan Web Self-Service is part of the Lagan product suite and is designed to leverage your existing Lagan-enabled processes and integrations. It is deployed as an appliance to support rapid implementation and accelerate your "time to value".
Crucially, the application also leverages your existing Geographic Information System (GIS) investment through the use of the Open Layers interface which supports a wide variety of systems including Open Street Map, Google Maps and ESRI.
Lagan Web Self-Service can be deployed either on-premise or as a hosted solution – the choice is yours.
Lagan Web Self-Service is part of a suite of Lagan self service applications that support Channel Shift strategies via the Web, Mobile and Social Media applications like Twitter and Facebook. They have been designed to help our Public Sector customers respond to the combined challenges of budget cuts and the increasing citizen demand for access to services while online and on the