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The phenomenal rate of growth of smartphone adoption shows no sign of easing. Our Public Sector customers are keen to explore how to best harness Smartphone technology in order to better understand and respond to citizens’ needs and run their service operations more effectively
Lagan Mobile helps our customers achieve this goal by providing them with the ability to quickly and easily launch a self-branded app that their citizens can download at no charge to them and use to report and track issues while on the move.
With the growing number of web sites and apps available to report issues in your area, the challenge of firstly accessing and then responding effectively to these requests gets more difficult by the day. Particularly since, without our Open311 option, these requests come into you as inefficient to process emails. Lagan Mobile provides an opportunity to brand and launch your own free mobile app for reporting street and non-street issues.
Lagan Mobile takes advantage of the common features of popular Smartphones, using photos and GPS to support the precise description and location of street-based issues such as potholes, graffiti and street light outages.
Publicizing your app through your normal channels will encourage your citizens to use your app - the one that best integrates with your systems and supports your processes. This can improve citizen engagement, particularly, but not exclusively, with the younger segments of the community where Smartphone adoption rates are high.
The built-in ability for citizens to track the resolution of, or be proactively notified of progress on, their issue, without the need to call the contact centre, helps minimize any impact on call volumes.
Seamless integration with the rest of the Lagan product suite guarantees that all requests bypass the contact centre. Intelligent routing, based on levels of authority and service delivery targets, ensure that issues are reported instantly to the responsible team.
Lagan Mobile is part of the Lagan product suite and is designed to leverage your existing Lagan-enabled processes and integrations. You can mobilize almost any existing Lagan processes and, unlike other Smartphone apps, yours will link seamlessly with your existing system. (There’s no need to upgrade)
The app provides geographical information in a format that your in-house location-based GIS system will understand. This ensures that existing downstream processes will continue to work as expected and issues are pinpointed accurately.
And because it’s hosted, you don’t need any additional hardware or software and we run the service for you in the Cloud.
Lagan Web Self-Service is part of a suite of Lagan self service applications that support Channel Shift strategies via the Web, Mobile and Social Media applications like Twitter and Facebook. They have been designed to help our Public Sector customers respond to the combined challenges of budget cuts and the increasing citizen demand for access to services while online and on the