Lagan Mobile

Lagan Mobile helps our customers achieve this goal by providing them with the ability to quickly and easily launch a self-branded app that their citizens can download at no charge to them and use to report and track issues while on the move.

Reduce the cost of managing the clutter.

With the growing number of web sites and apps available to report issues in your area, the challenge of firstly accessing and then responding effectively to these requests gets more difficult by the day. Particularly since, without our Open311 option, these requests come into you as inefficient to process emails. Lagan Mobile provides an opportunity to brand and launch your own free mobile app for reporting street and non-street issues.

Your app, your way to engage with a wider cross-section of the local community.

Lagan Mobile takes advantage of the common features of popular Smartphones, using photos and GPS to support the precise description and location of street-based issues such as potholes, graffiti and street light outages.

Publicizing your app through your normal channels will encourage your citizens to use your app - the one that best integrates with your systems and supports your processes. This can improve citizen engagement, particularly, but not exclusively, with the younger segments of the community where Smartphone adoption rates are high.

The built-in ability for citizens to track the resolution of, or be proactively notified of progress on, their issue, without the need to call the contact centre, helps minimize any impact on call volumes.

Get requests to the right people at the right time

Seamless integration with the rest of the Lagan product suite guarantees that all requests bypass the contact centre. Intelligent routing, based on levels of authority and service delivery targets, ensure that issues are reported instantly to the responsible team.

Smarter, cleaner, safer streets - Everyone benefits

• Improved Citizen Satisfaction and Engagement: The slick user interface will encourage citizens to use the app to report issues when they see them. More immediate and accurate reporting of issues will enable your teams to find out about, prioritize and resolve critical issues quickly.
• Reduced Cost to Serve: Smartphones accelerate the move away from more expensive face to face and voice channels while automatic updates are ‘pushed’ to the Smartphones in order to reduce avoidable contacts
• Reduced Legal Costs: There is real potential to reduce administrative work and settlement values as a result of more timely resolution of issues such as potholes.

A hosted application that takes full advantage of your existing systems

Lagan Mobile is part of the Lagan product suite and is designed to leverage your existing Lagan-enabled processes and integrations. You can mobilize almost any existing Lagan processes and, unlike other Smartphone apps, yours will link seamlessly with your existing system. (There’s no need to upgrade)

The app provides geographical information in a format that your in-house location-based GIS system will understand. This ensures that existing downstream processes will continue to work as expected and issues are pinpointed accurately.

And because it’s hosted, you don’t need any additional hardware or software and we run the service for you in the Cloud.

Part of a suite of Lagan self service applications

Lagan Web Self-Service is part of a suite of Lagan self service applications that support Channel Shift strategies via the Web, Mobile and Social Media applications like Twitter and Facebook. They have been designed to help our Public Sector customers respond to the combined challenges of budget cuts and the increasing citizen demand for access to services while online and on the
move