KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM) has been rated as Strong Positive in the 2011 Marketscope for Local Government CRM Products by Gartner, Inc. This MarketScope examines the market for CRM COTS products targeted at local governments worldwide and updates the research conducted in 2010.
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Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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