The Challenge
Get similar results with these solutions:
As a part of our ongoing commitment to innovation and accessibility, we have built a solid foundation with Government CRM as our platform for success. The release of the Citizens Connect iPhone/Android app has been a wildly successful experience for our citizens to date and an inspiration for additional ways to integrate better with our community.
In the Customer's Words
Support and technical capability from community developers and the IT community into the Open311 discussion are critical. Vendors like Lagan that provide native integration into Open311 strengthen the Open Gov movement and will help fuel its success.
Nigel Jacob
Co-Chair Boston Mayor's Office of New Urban Mechanics
Boston Citizens Connect
The Lagan Approach
Related Customer Stories
City of San Francisco
Saving time and money with Lagan's Local Government Solutions.
The Citizens Connect iPhone/Android app is designed to enable citizens to report common service requests including potholes, graffiti, and streetlight outages from their mobile phones anytime, anywhere. Users can add photos, descriptions and a map with the exact location to expedite response time.
The solution is integrated into Lagan's Local Government Solutions so that service requests are routed directly to the appropriate department. Users are given a tracking number and are automatically notified when a service request has been completed and closed. The connection speeds time to resolution and provides a service request history for tracking and reporting purposes, making the city more accountable and performance driven
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