Government to Citizen Software for the Public Sector

Cost Effective, Citizen Centric Service

Citizen expectations to public services are growing. Budgets are not. Fortunately, cost-efficient service and citizen-centric service can go hand in hand. More than 200 public sector organizations rely on KANA to help them deliver on both, to the benefit of tens of millions of citizens around the world.

The Challenge

Public Sector Solutions:

KANA for Local Government
KANA for 311
KANA for Social Housing

Public sector organizations face many of the same challenges to service delivery as commercial enterprises, often with greater scrutiny by the media and legislators—not to mention the public. Fragmented IT environments and shrinking budgets hamper government organisations’ ability to deliver access to services via multiple channels for the increasingly mobile citizen. A new approach is needed to maximise the efficiency of existing IT infrastructures to meet evolving citizen needs, ever-changing public policy and security mandates, without the extensive drain on resources and lengthy deployment times.

KANA’s Approach

KANA streamlines the service operations of public sector organizations across departments, data, and communication channels, increasing process flexibility and handling efficiency, and enabling better government to citizen communication.

By breaking down information and operations silos, KANA solutions help make better use of your data resources and leverage your existing technology investments. Back and frontoffice processes are streamlined to enable tracking and accountability , and more responsive service. User-friendly tools enable managers to adapt processes quickly to meet citizen needs and policy requirements—without the laborious coding and costs normally involved.

And by enabling processes to transcend organizational boundaries, citizens and public services employees gain better access to information and service functionalities. Much faster inquiry resolution times can be achieved, as well as higher first-time resolution rates, bringing service delivery costs down and optimizing personnel resources.

KANA enables secure access to services and information in the channels citizens make use of in their daily lives. When convenience goes up so does citizen satisfaction.

From waste management to crisis management, KANA solutions support the service delivery needs of government organizations worldwide