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LAGAN Web Experience


Experience: Web Agent Social Mobile

Help customers help themselves.

The public sector is facing unprecedented challenges as a result of the converging pressures of the digital customer and the long-running recession. Never has there been a time where expectations have increased exponentially in the same period where budgets have been cut so significantly.
 
LAGAN Web Experience software solutions enable public sector customers to help themselves at any time, any place where they have Internet access – on a mobile device, smart TV or desktop computer. Whether citizens are reporting issues, looking for information or for assistance, LAGAN Web Experience software solutions makes online service targeted and efficient—a good experience from any device. Not only does customer satisfaction increase, channel shift accelerates away from phone based agents and toward web self-service, allowing organizations to improve service without adding service staff.
LAGAN Enterprise Web Experience

Web Experience Solutions

LAGAN Web Self-Service: Knowledge Management

LAGAN Knowledge Management allows public sector customer service organizations to deliver consistent and timely information 24/7, allowing customers to receive perfect answers to their questions with minimal effort and with no additional staff support.

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LAGAN Web Self-Service: Case Management

LAGAN Self-Service allows public sector customer service organizations to take advantage of the full potential of electronic service delivery. Governments can provide customers with access to information and integrated services via the Web whenever is convenient for them – 24/7 – with no additional staff support.

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