Skip to main content

LAGAN Enterprise Latest Product News

The new LAGAN Enterprise is here

KANA is proud to announce the latest capabilities of the LAGAN Enterprise customer service suite for public sector organizations, designed to address the demands of the digital customer and the continued tightening of government budgets.

Watch the video »

Watch the Video from David Moody

LAGAN Enterprise New Capabilities

LAGAN 14R1 New Features

LAGAN 14R1 New Features

Released on January 14, this major new release - LAGAN Enterprise 14R1 - enables you, the Public Sector, to fully unlock the economic value that can be derived from your "digital first" strategies.

LAGAN Knowledge Management

LAGAN Knowledge Management

LAGAN Knowledge Management features an all-new Knowledge platform and authoring interface that offers improved speed, flexibility and knowledge authoring functionality.

LAGAN Enterprise Employee Mobile

LAGAN Employee Mobile

LAGAN Employee Mobile allows public sector workers to easily view, accept, update and close cases while in the field, for streamlined mobilization and coordination of field resources.

Want to experience the new LAGAN Enterprise?Arrange a Demo »


January 14, 2014

KANA Announces Latest LAGAN Enterprise Release Answering Call for Secure Government Access, World-Class Service and Lower Costs in “Digital First” Era

Read more »

June 24, 2013

Social Housing Landlords Fear Potential for Mass Rental Arrears

Read more »

LAGAN Enterprise Solution Description

This document defines the functionality, features and benefits of the LAGAN Enterprise product suite.

Download Datasheet »

LAGAN Enterprise Agent Desktop

LAGAN Agent Desktop is uniquely tuned to the Public Sector’s requirement. It puts your agents on the path to success by giving them a clear view of their next steps, whatever direction a...

Download Datasheet »

LAGAN Enterprise Knowledge Management

LAGAN Knowledge Management delivers the right knowledge through context.  Most knowledge management engines emphasize the query –  the handful of words a user chooses to type but, in...

Download Datasheet »

LAGAN Enterprise Employee Mobile

LAGAN Employee Mobile allows public sector workers to easily view,  accept, update and close cases while in the field, improving worker efficiency  and the accuracy of SLA response metrics...

Download Datasheet »

LAGAN Enterprise Customer Mobile

The phenomenal rate of growth of smartphone and tablet adoption shows no sign of easing. Increasingly customers expect to use a mobile device to access the Internet, make payments, make service...

Download Datasheet »

LAGAN Enterprise Open311

LAGAN Open311 allows public sector organizations to seamlessly and efficiently connect Lagan and compliant third-party mobile and Web apps to their LAGAN Enterprise implementation so their issues can...

Download Datasheet »

LAGAN Enterprise Business Intelligence

Traditionally, the problem faced by many organizations is not a lack of data, but of the inability to turn that data into meaningful information. LAGAN Enterprise Business Intelligence is uniquely...

Download Datasheet »

LAGAN Enterprise Experience Analytics

Social media has changed the way government interacts with citizens.  Public sector service organizations need to listen, monitor and analyze citizen interaction on social media, as well as use...

Download Datasheet »

LAGAN Enterprise Integration Adaptors

LAGAN Enterprise was architected from the ground up around “Service Oriented Architecture” principles to be an open system, allowing it to integrate with multiple systems and, in turn, be...

Download Datasheet »

LAGAN Enterprise Web Self-Service

"Digital First" channel strategies through Web, mobile and social interactions have introduced direct customer benefits through flexibility, anytime, anywhere availability and lower service...

Download Datasheet »

February 20, 2014

The New LAGAN Web Self-Service 14R1

Join us for part two of our LAGAN Enterprise webinar series to discover how agencies can cost effectively improve and increase availability of online services in alignment with best practice data security and privacy protocols.

Read more »

February 6, 2014

The New LAGAN Enterprise 14R1

Join us for part one of our webinar series, designed for future LAGAN customers and partners, and experience the key driving themes behind the latest LAGAN Enterprise release.

Read more »

September 11, 2014

Customer Engagement Optimization for the Public Sector

Citizens already use the Web and mobile phones for almost everything — from making inquiries and paying bills, browsing and buying services with their banks and insurance providers, and making online music and video streaming purchases. And, they have the same level of expectations when interacting with local, state and federal public sector organizations. They want to use their preferred... Read more »

September 09, 2014

Keeping it Simple

Every day, we hear about a new piece of technology or a new bell or whistle that we must have. But are all of these “advancements” really helping us in the long run? Maybe not when it comes to customer service agents—sometimes in these cases, less is more. With the overwhelming amount of customer data and applications available, the complexity of the agent experience can create a drag on... Read more »

September 09, 2014

Survival Guide for the New Way to Shop

Gone are the days of the general store, where the clerk knows your name and helps you carry your bags home. In today’s retail marketplace, loyalty is a thing of the past. A recent KANA survey found that loyalty to retail brands is frighteningly low, with a third of UK shoppers no longer feeling loyal to brands. When asked why, the quality of service provided by retailers was the top choice. As... Read more »

August 18, 2014

If You Want Loyal Customers, Make it Easy to Complain

If there’s only one thing worse than a customer complaint it’s not seeing a customer complaint. If you don’t see it, there’s little you can do. For every customer who complains directly about your business there are many more who are equally dissatisfied but don’t bother to complain. They simply stop doing business with you and you didn’t have the opportunity to turn the situation around.  ... Read more »

August 15, 2014

KANA Customers: It’s Time for a New View

That’s why you should attend KANA Connect 2014 San Francisco: A New View, KANA’s annual customer summit, September 21-24 at the Grand Hyatt hotel in San Francisco, California. A New View doesn’t just refer to the amazing views from the Grand Hyatt. It also refers to industry experts presenting a new view of customer engagement. Every year, Connect attracts an increasing number of customer... Read more »

July 18, 2014

Listening to Your Customers Is Not Enough

We all like to be heard. I’m quite sure my wife appreciates me turning off the baseball game—or the hockey game, football game or SportsCenter—when she is trying to talk to me. Or at least I think she would if I ever actually did. What did she just say—something about the dog? Customers are exactly the same. They want to be heard. And, companies have realized that listening to their customers is... Read more »

Change Case Type

LAGAN Agent Desktop now supports easy case reclassification with automated updating of case SLA and queue assignment.

Watch the video »

Email and Agent Desktop Light

KANA is proud to announce the next generation of KANA Enterprise, delivering customer service by design.

Watch the video »

New Integration Capabilities

LAGAN Enterprise has new integration capabilities that support multi-channel end-to-end business processes.

Watch the video »

Web Self-Service Case Management

LAGAN Web Self-Service delivers anytime, anywhere access to services.

Watch the video »

LAGAN Agent Desktop

LAGAN Agent Desktop now supports retrospective case creation and closure, important capabilities that improve SLA accuracy and service goal metrics.

Watch the video »