Designed for Public Sector
The Lagan product suite roadmap has been focused exclusively on the Public Sector since 2001.
As such, it uniquely reflects the drivers, culture and challenges of government.
Empowers business users
The Lagan product suite has been designed from 'day 1' to empower business users to make changes to the system without an over reliance on their IT department.
Examples of this include Lagan scripts, cases (processes) and codebooks.
Implemented without coding
The Lagan product suite is implemented without coding empowering the customer to make changes to the system (both business and IT users) thereby reducing their reliance on implementation partners.
Designed for integration
The Lagan product suite is designed for integration supporting many different types of business processes required in the Public Sector, including:
Computer Telephony Integration (CTI), supporting voice, email, SMS and many other channels
Customer Data Integration (CDI) / Master Data Management (MDM), supporting the creation and maintenance of 'one record, one customer'
Street / Property Search, supporting the identification of a street or property record using commercial gazetteers
Location Search, supporting the identification of a point on a map that relates to an issue, for example
Back Office System Integration, supporting both the creation of issues in the appropriate back office system and passing updates back into the Lagan system
Single platform supporting all Public Sector verticals
All KANA's Public Sector applications utilize the same Lagan product suite.
One major benefit to this approach is that all KANA's Public Sector customers benefit from each product enhancement made to the Lagan product suite.
Designed for flexibility
Lagan is architected according to Services Oriented Archiecture (SOA) principles enabling a range of benefits including the ability to use best of breed open source components such as the Spring open source framework and Lucene.
Quality Built In
KANA actively seeks out customer input to its product's roadmaps including the Lagan product suite. It does this through a range of mechanisms including the User Summits, Advisory Groups and face to face meetings. This ensures the Lagan product suite continues to be relevant to the issues facing our customers.
The Lagan product suite is developed according to Agile principles which includes continuous feedback and automated (unit, integration and scale / performance) testing thereby ensuring quality is maintained in an ongoing basis.
The Lagan product suite has been proven to scale to very high levels on low-end hardware.
This is maintained through an ongoing comprehensive performance testing program.
The Lagan product suite is compliance with a range of important and relevant standards including:
W3C standards: Web Services Description Language (WSDL), WS-BPEL, BPEL4People, XML Schema (XSD), eXtensible Stylesheet Language (XSL), HTML5
Those particularly relevant to the Public Sector: Section 508 (ADA), W3C-WAI 'AA', BS8766 (UK 'people' standard), BS7666 (UK 'property' standard)
Java Standards: Java Message Service (JMS) API (JSR194), JAX-WS, AXIS