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LAGAN Public Sector


Customer service designed for the public sector.

LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector and as such delivers a powerful blend of case management, business process management, knowledge management, real time analytics and social media capabilities.

Proven integrations with a wide range of back-office systems makes the streamlining of services possible across multiple departments. This provides consistent, relevant and timely information to your front and back office teams.

These capabilities and integrations are accessible through a variety of channels to both employees and citizens, who can connect how they want, when they want.

Unique functionality trusted by government agencies worldwide.

KANA is the leading local government CRM software provider in the UK, North America and Australia. Built for the way the Public Sector operates, the LAGAN product suite transcends the contact center by also supporting online government services initiatives that utilize the web, mobile and social media, for example. As a result, our customers can accelerate their channel shift strategy in order to deliver improved service at lower cost.

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Trusted by over 250 government agencies worldwide.

Key capabilities integrated across channels.

LAGAN delivers a powerful blend of case management, business process management, knowledge management, real-time analytics and social media capabilities.

Proven integrations with a wide range of back-office systems makes the streamlining of services possible across multiple departments. This provides consistent, relevant and timely information to your front- and back-office teams.

These capabilities and integrations are accessible through a variety of channels to employees and citizens who can connect how they want, when they want.

Taken together, LAGAN not only enables public sector organizations to deliver cost efficiencies, but also enables you to give your citizens what they want.

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Deliver Better Services. Reduce Costs.

Layered, service oriented architecture.

Architected for the Public Sector, the Lagan Product Suite comprises 3 main "layers" shown opposite: the 'Platform Components', the 'Reusable Business Processes and Components' and 'Applications'.

The LAGAN Platform provides the functionality shown within the Platform Components layer which supports the execution of business processes within the other layers. Learn more.

The Reusable Components & Business Processes layer hints at the product's Services Oriented Architecture (SOA) design, as it shows that business (data) objects, processes and forms (for example) can be built and reused across different applications. Learn more.

Finally, the top layer enumerates the various Applications within the Lagan Product Suite which leverage the capabilities from the lower layers.

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Web Experience

Whether citizens are reporting issues, looking for information or for assistance, LAGAN Web Experience makes online service targeted and efficient—a good experience from any device. Increase adoption of your online services and lower your service costs.

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Agent Experience

LAGAN Agent Experience is designed to make every agent your best. Contact center agents navigate all resources in a unified desktop with a 360-degree view of the customer across channels. Guided contextually to information and answers, agents are more productive and the customer experience is positive and efficient.

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Social Experience

LAGAN Social Experience makes social media an integrated and strategic part of the customer experience you deliver. Listen to what constituents are saying across social networks. Analyze the chatter and engage effectively. Make the benefits of social go both ways.

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Mobile Experience

Extend your self-service service capabilities to mobile. From fast answers out of the knowledge base to easy apps for communicating service issues, LAGAN Mobile Experience optimizes the service experience for citizens on the go.

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