Agent Experience Solutions
This is the one place for all your agent tools—a desktop where customer context and business processes drive knowledge and answers, where channels are integrated and where agents have a complete view of the customer. Let your agents focus on providing good service, not on navigating their service tools.
Knowledge sources are brought together and deeply integrate with the agent workflow. Rather than search siloed information, agents have targeted access to your knowledge eco-system from every channel, helping them reach the best answer in the shortest time possible.
LAGAN Enterprise provides key out-of-the box integration adaptors, including the LAGAN Enterprise CTI Enablement Adaptor, our ESRI Geographic Information Systems (GIS) Adaptor and the Northgate Revenues and Benefits adaptor. Additionally, LAGAN Enterprise supports more than 500 customer integrations to a wide variety of city work order management, asset and housing systems, including CityWorks and Capterra.