KANA has been positioned as a “Champion” in Info-Tech Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape for 2011. The report mentions KANA as “An established market leader that provides a comprehensive CSKM feature set.” The report further adds, “KANA provides organizations with extensive personalization, service resolution, authorship and editorial capabilities”.

KANA’s Knowledge Management solutions are used by leading companies across the globe to improve customer experiences, increase online sales, user adoption and deliver faster, accurate answers to contact center agents.