Info-Tech Customer Service Knowledge Management Vendor Landscape 2011
KANA has been positioned as a “Champion” in Info-Tech Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape for 2011. The report mentions KANA as “An established market leader that provides a comprehensive CSKM feature set.” The report further adds, “KANA provides organizations with extensive personalization, service resolution, authorship and editorial capabilities”.
KANA’s Knowledge Management solutions are used by leading companies across the globe to improve customer experiences, increase online sales, user adoption and deliver faster, accurate answers to contact center agents.
Why SEM?
…because good experiences build great brands.
KANA Service Experience Management (SEM) gives you end-to-end control of service processes, putting you in complete control of the customer experience in every channel.
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Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.
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