Thrive in a world of stiff competition and increasing customer choice
Win your customers' loyalty with optimal service
Customers have several options when booking a hotel room or planning a vacation. Why should they choose you? KANA solutions help you engage with your customers, improving experiences and satisfaction, enhancing your brand, generating business and making you the first choice for more customers.
Complex bookings often take place in stages across multiple contact points, making it difficult to maintain the continuity of these interactions. KANA provides true omni-channel solutions that provide complete, contextual and consistent information about every customer and every interaction.
50 percent of potential customers will go elsewhere when it gets too difficult to do what they want. KANA solutions ensure that each interaction leads smoothly and easily to the right outcome regardless of channel, keeping customers coming back for more.
Customers will happily pay for smooth, reliable service, and improving productivity contributes to improved margins. KANA will help you deliver best-in-industry service levels with quick responses, high levels of first contact resolution and increased conversion rates, helping keep costs down and revenue up.
Customer requirements can be complex, fast-moving and fluid, so joined-up data and services are essential to providing rapid and personalized remedies. All KANA solutions feature powerful yet easy integration to your back-office and operational systems, ensuring that the right steps are taken and the correct advice and assistance is always given.
In a world where personalized service really counts, listening to the voice of your customers is the best way to tune into and deliver what they really value. Social listening and voice-of-the-customer solutions from KANA will help you shine.