Enhance customer service experiences in all channels
Assist customers in completing purchases and getting help on the Web, in the store and on the phone
Your customers expect to engage seamlessly from the store to online and back again. Make sure your channels are connected so you understand the complete customer journey and can help your customers in the moment.
Billions of dollars are lost each year in abandoned shopping carts. Provide instant help to your customers through live chat and self-service to boost conversion rates.
When your employees struggle with a vast array of legacy applications, your customer experience suffers. A unified desktop leverages these systems while streamlining processes, minimizing agent effort.
For brick-and-mortar stores to survive against their online competition, containing costs is paramount. Reduce your total cost to serve by improving agent productivity and leveraging lower-cost communication channels.
The holiday shopping season can bring a bounty of revenue, but also a bounty of headaches. Easy agent onboarding, deflection to low-cost channels and flexible agent licensing help you come through the season with flying colors.
Through the power of social media, a single dissatisfied customer can wield a very strong voice. Listen and respond to your customers in social media to use it as a channel for positive experiences instead of negative ones.