Achieve top-line and bottom-line business goals
Stand out from the crowd with improved customer service
Customer experience improvement positively impacts the insurance combined ratio. Reduce costs through service optimization and increase premiums through increased loyalty and upsell.
Web, mobile and social channels have created a shift in customer expectations across all industries, including insurance. Provide omnichannel customer service to address these expectations.
Many insurance IT ecosystems are an environment of rigid, legacy, disconnected systems where customer data resides across multiple systems. Don’t rip and replace; just wrap and renew.
Speed, simplicity, convenience and consistency are the new customer experience differentiators that have elevated importance to your brand. Make sure you address each of these.
Acquiring a new customer costs carriers five to ten times more than retaining an existing one. It takes two to five years to recoup resources spent on getting a customer onboard. Provide the exceptional service to keep customers loyal.
Customer service processes are now multichannel, requiring integration of many data sources and views of all supporting documentation and multimedia assets. Empower agents to handle customer contacts, wherever then originate.