Deliver new customer experience differentiators
Wrap and renew legacy systems to improve customer service
Financial services IT ecosystems are typically an environment of rigid, disconnected systems that inhibit business agility and negatively impact customer experience. Don’t rip and replace; just wrap and renew.
Following the financial crisis, customers are more willing to seek out new financial services providers. It has never been easier for customers to switch and compare. Give them the service that makes them stay.
Digital disruptors in payments, lending and direct banking have emerged, competing with established banks on customer experience. Emerge from the pack with exceptional customer service.
Financial services customer service processes are often complex. Optimization of complex business processes using BPM and case management tools is essential.
Speed, simplicity, convenience and consistency are the new customer experience differentiators that have elevated importance to your brand. Make sure you address each of these.
US reforms and new regulations by the Consumer Financial Protection Bureau are proving extremely costly to the banking industry. In 2013, new regulation in the UK requires that customers be able to switch banks within seven days. Integrated systems help you track your compliance with these new regulations.