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Industry Solutions for Customer Service


Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

Experience That Counts Across All Major Industries

KANA is a recognized leader in providing industry-specific customer service software solutions. We understand the value of great customer service experiences. For more than 20 years, we’ve helped more than 900 large enterprises, public sector organizations and midsize businesses deliver differentiated and personalized experiences that count.

Arrange a Demo »

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Business Services

Provide exceptional service no matter how customers contact you

  • Offer a diverse and differentiating services portfolio
  • Re-define the customer experience through consistent, repeatable processes
  • Grow sustainable revenue through personalized customer service
  • Continually enhance service delivery and work processes

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Communications

The competition is just a click away. Increase your customer retention with superior experiences.

  • Provide the personalized service that customers want and expect
  • Bring customer data together for faster, more-accurate interactions
  • Embrace social channels to improve service and gain customers
  • Grow your customer base without growing support costs

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Financial Services

Secure customer loyalty through quality of service

  • Mitigate compliance risk across the customer service value chain
  • Differentiate products and support premium pricing via customer service
  • Drive process improvements and operational efficiency in the call center
  • Embrace Web self-service to compete with digital-only challengers

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Government and Public Sector

Embrace digital channels to help citizens anytime, anywhere

  • Stay within budget
  • Meet customer satisfaction targets
  • Improve employee job satisfaction
  • Realize service delivery goals

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Insurance

New regulations make it easy for customers to leave. Exceptional service makes it easy for them to stay.

  • Improved service leads to increased sales and loyal customers
  • Better information helps shorten customer call times
  • Arm your agents with the knowledge to solve customer problems when they first contact you
  • Embrace the benefits of Web self-service

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Retail

Customers connect with you on all channels. Make sure your service is exceptional on all of them.

  • Give customers the same information regardless of how they connect with you
  • Help customers complete transactions while shopping online
  • Use customer data and history to provide a personalized shopping experience
  • Improved systems and processes help you compete online

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Technology

Make your service just as good as your products

  • Embrace Web self-service to eliminate long calls with expensive engineers
  • Integrated systems help you share customer data across departments
  • Quickly create and share information about your products with customers and partners
  • Easily respond to changing customer and market demands

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Travel and Hospitality

Thrive in a world of stiff competition and increasing customer choice

  • Exceptional service leads to loyal customers
  • Provide the same quality service no matter how customers contact you
  • Help you agents be more efficient to reduce service costs
  • Improved customer service leads to increased sales

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Utilities and Energy

Customer service is no longer a nice to have. It’s a regulatory requirement.

  • Combine data from multiple systems into a single screen to improve agent efficiency
  • Don’t let legacy systems keep you from providing exceptional service
  • Better compete with newcomers who have embraced the Web and social media
  • Improve customer data and increase agent productivity

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