Customer Service Experience for Social CRM, Knowledge, Case and Business Process Management. :: KANA

Gartner

Gartner

KANA is Rated as Strong Positive in the Marketscope for Local Government CRM Products 2011. Read more.

Priceline.com

Priceline.com

Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.

Gartner

Gartner

KANA positioned in the "Leaders" quadrant of the "Gartner Magic Quadrant for CRM Web Customer Service 2011." Read more.

Info-Tech Research Group

Info-Tech Research Group

KANA listed a “Champion” in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape Download the full report.

LA County Dept. of Social Services

LA County Dept. of Social Services

Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.

Yahoo!

Yahoo! Music

Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.

Carphone Warehouse

Carphone Warehouse

Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.

Half of Fortune100 and over 200
local governments rely on KANA
to deliver good service.

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To reduce complexity on agents' desktops

To emphasize the "self" in self-service

To provide the right answers, without agents hunting for them

Set the standard for high-volume email and chat support

To cut costs and keep citizens happy

To understand my customers' conversations

Financial Services

Retail/Wholesale

Business Services

Communications / Media

I am a Customer Service Manager

I run a Customer Service Organization

I work in Information Technology

Wake-up from the Alt-Tab nightmare

Every agent is an island

Search is research

Tool kits don't come with instructions

Backed-up backlog

Keyword monitoring doesn't qualify as listening

SEM Agent Desktop

SEM Web Self-Service

SEM Knowledge Management

SEM Experience Analytics

Lagan Product Suite

Email Management

Knowledge Management

Web Self Service

Email Management

Case Management

Social Media Monitoring

Voice of the Customer

Press

KANA listed a “Champion” in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape

December 5, 2011

Blog

Remembering is caring…

‘I don’t remember forgetting I don’t seem to recall If [Read more...]

Resources

KANA SEM Review: Patricia Seybold Group

What If Any Agent Could Take Any Call?

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Webinars

February 16 | 11:00 AM PT / 2:00 PM ET / 7:00 PM GMT
Best Practices for Creating Human Conversations and Connections in Call Centers

February 23 | 11:30 AM PT / 2:30 PM ET / 7:30 PM GMT
Measure the Effectiveness of Social Media Monitoring

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About KANA:

KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. | Terms & Conditions | Privacy Policy |