Customer Service Experience for Social CRM, Knowledge, Case and Business Process Management.

Carphone Warehouse

Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.

Info-Tech Research Group

KANA listed a “Champion” in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape Download the full report.

Yahoo! Music

Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.

LA County Dept. of Social Services

Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.

Priceline.com

Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.

Gartner

KANA positioned in the "Leaders" quadrant of the "Gartner Magic Quadrant for CRM Web Customer Service 2011." Read more.

Gartner

KANA is Rated as Strong Positive in the Marketscope for Local Government CRM Products 2011. Read more.

Carphone Warehouse

Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.

LA County Dept. of Social Services

Yahoo! Music

Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.

Priceline.com

Half of Fortune100 and over 200
local governments rely on KANA
to deliver good service.

About KANA:

KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. | Terms & Conditions | Privacy Policy |

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Good experiences. On brand. On budget.

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