Gartner
KANA is Rated as Strong Positive in the Marketscope for Local Government CRM Products 2011. Read more.
Gartner
KANA positioned in the "Leaders" quadrant of the "Gartner Magic Quadrant for CRM Web Customer Service 2011." Read more.
Info-Tech Research Group
KANA listed a “Champion” in Info-Tech Group’s Customer Service Knowledge Management Vendor Landscape Download the full report.
Carphone Warehouse
Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.
LA County Dept. of Social Services
Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.
Yahoo! Music
Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.
Priceline.com
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.
To reduce complexity on agents' desktops
To emphasize the "self" in self-service
To provide the right answers, without agents hunting for them
Set the standard for high-volume email and chat support
To cut costs and keep citizens happy
