Project Manager

Job ID: PRSV-Q110-003 Location: Overland Park, KS

Summary
KANA Software, Inc. is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it.

Our employees contribute to our culture that combines the creativity and intimacy of a startup with the critical mass and capabilities of a mature company. This culture is centered around and built up by our employees, and we foster and encourage innovation, trust, respect, execution and entrepreneurial values at all levels of our organization.

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Job Function:

In this role, the Project Manager (PM) oversees the implementation and deployment of complex enterprise software solutions. The PM will matrix-manage a team of consultants through the delivery of solutions across all phases and milestones of a project. Project Managers may be responsible for managing multiple projects simultaneously and will actively participate as a consultant on the team. The expertise and work effort primarily focuses on identifying and understanding key customer problems and requirements; creating functional and technical designs; and installing, configuring, customizing, and integrating enterprise software into existing customer environments.  This is a full time, salaried position.

Job Responsibilities:

·       Provide daily direction to project teams; create and manage overall project work plan and work effort; prepare status reports on all project activities

·       Achieve a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development

·       Estimate work effort, timelines, skills, and quantity of resources required to successfully complete project deliverables; develops project plan incorporating all project variables

·       Establish project success criteria pertaining to quality, performance, ROI, timeline, and budget

·       Lead weekly status meetings with customers and team to assess progress against plan

·       Contribute to company growth through the creation and sharing of knowledge, lessons learned, and best practices based on project experiences

·       Perform activities associated with the management of the project team which may include: establishing goals, monitoring performance, and providing individual performance input to Practice Manager

·       In addition to working on billable client projects, the Project Manager may also assist as needed on pre-sales activities such as requirements gathering, preparing Statements of Work, and delivering proposals

Travel Requirements: Typically above 50%, up to 100% at times

Required Skills:

·         Requires solid functional and technical knowledge of enterprise software applications as well as core project management methodologies

·         Ability to identify, understand, and analyze complex customer problems; ability translate customer needs into detailed requirements; ability to design and build solutions that address customer needs

·         Strong communication skills with the ability to drive multiple simultaneous projects to completion on-time and within budget and deal with delicate issues concerning budget, time, and quality

·         Must be able to engage in technical discussions with clients and internal team about project requirements and challenges and drive resolution; requires familiarity with:

§  Development languages including XML, HTML, XSL, JSP, Java, JavaScript

§  Operating systems including Windows, Unix, and Linux

§  Databases including SQL, Oracle and DB2

Required Experience: Minimum of 5 years (8 years preferred) of Project Management experience through full SDLC of enterprise software applications

Preferred Experience: Previous client management, consulting, or systems integration experience is a strong plus; experience in matrix management; experience deploying or integrating with Siebel, Clarify, Kana, Talisma, or other CRM applications will be useful;  experience with natural language products, enterprise search technologies, or knowledge management systems is a plus (Knova/Kanisa, ATG/Primus, InQuira, Verity, Endeca, RightNow, etc.)

Required Education/Training: Bachelors degree(s) (or equivalent) desired; PMI certification is a strong plus

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