About KANA

KANA helps the world’s best known brands master the service experience. Our solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat, and web.

KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 250 companies worldwide, including more than half of the world's largest 100 companies.

Solutions
KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service.

Customers
KANA is proud to work with companies who have a relentless focus on customer service, including:

American Express, AT&T, Bank of America, Cigna, Citibank, Dell, Dillards, eBay, GAP, Hewlett-Packard, HSBC, IBM, JetBlue, Kodak, KLM Royal Dutch Airlines, MetLife, Palm, Priceline.com, Sears, Sony, Sprint, Staples, Starwood Hotels, Target, TD Waterhouse UK, Verizon, and Xerox.

Global Strategic Alliance
KANA maintains a global strategic alliance with IBM. Partners since 2001, KANA and IBM have together delivered more than 50 successful implementations for many of the world’s largest and fastest growing companies including AT&T, Cigna, JetBlue, MetLife, 02 and TD Waterhouse.

Analyst Accolades
In 2008, Forrester named KANA a leader in its category for the third year in a row.

"KANA has made its mark with highly scalable, multi-channel solutions that combine eService, knowledge management, case management, process management, and web collaboration."
(Dr Natalie Petouhoff, Senior Analyst, 2008 Forrester Wave Report)