E-Mail Response Management
Universal Agent Desktop
Customer Self-Service
Top News
KANA Software Reports First Quarter 2008 Financial Results
KANA Webinar to Discuss What Makes Web Self-Service Really Work
Web Sites Want You To Stick Around - The Wall Street Journal features KANA
KANA Software Anticipates First Quarter Results Exceeding Expectations
Kate Leggett is featured in CRM Today
Featured Case Study
Siemens
Siemens ICN's U.S. division was looking for ways to reduce internal calls to its National Support Center without diminishing service. With KANA IQ, 40% of support center's calls go through the online KANA solution and 60% of callers find their answers there. As a result, 24% of calls no longer require personal assistance.
View the Case Study
Siemens ICN's U.S. division was looking for ways to reduce internal calls to its National Support Center without diminishing service. With KANA IQ, 40% of support center's calls go through the online KANA solution and 60% of callers find their answers there. As a result, 24% of calls no longer require personal assistance.View the Case Study
White Papers & Reports
Forrester Recognizes KANA as a Leader in Interaction-Centric Customer Service Management Software
In addition to being named a leader in Interaction-Centric CSM Software, KANA received the highest score for Current Offering amongst all interaction-centric vendors.
According to Forrester VP and Research Director, Chip Gliedman, “KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."
In evaluating KANA and its integrated, multi-channel customer service suite, available through the on-premise and OnDemand deployment models, Forrester also noted KANA’s well-rounded product capabilities, high scalability, and strong integration partners.
Read the Document
In addition to being named a leader in Interaction-Centric CSM Software, KANA received the highest score for Current Offering amongst all interaction-centric vendors.
According to Forrester VP and Research Director, Chip Gliedman, “KANA, a best-of-breed eService provider for more than a decade, continues to evolve the breadth and depth of its suite."
In evaluating KANA and its integrated, multi-channel customer service suite, available through the on-premise and OnDemand deployment models, Forrester also noted KANA’s well-rounded product capabilities, high scalability, and strong integration partners.
Read the Document