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Services & Support


Get the most out of your KANA solutions. Our experienced team of support representatives and consultants is dedicated to helping you resolve technical challenges quickly and maximize your return on investment.

Consulting Services

Helping clients achieve outstanding business results.

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KANA Education

Sharpen your KANA skills and interact with peers from around the globe at our open-enrollment educational events.

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My KANA

Your link to collaboration forums, expert knowledge, release notes and documentation.

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Contact Support

Have a P1 issue or need help urgently? Please call us.

Hours of Operations

KANA provides global support. See our support hours in your region.

Holiday Schedule

Standard care is not available on these holidays. Support is available to Gold customers at all times.

Principles

KANA has established a statement of principles that will form the drivers for how we do business.

My KANA

Your link to collaboration forums, expert knowledge, release notes and documentation. Sign In.