Services & Support

  

Get the most out of your KANA solutions. Our experienced team of support representatives and engineers is dedicated to helping you resolve technical challenges quickly and maximize your return on investment.

Contact Support

Have a P1 issue or need help urgently? Please call us.

Hours of Operations

KANA provides global support. See our support hours in your region.

Holiday Schedule

Standard care is not available on these holidays. Support is available to Gold customers at all times.

Principles

KANA has established a statement of principles that will form the drivers for how we do business.

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Upcoming Events

Feb

23

Measure the Effectiveness of Social Media Monitoring

Webinar | 11:30 AM PT / 2:30 PM ET / 7:30 PM GMT

Feb

28

Open 311 Raising the Standard

Webinar | 4:00PM GMT / 11:00AM ET / 8:00AM PT

Mar

8

Can you deliver a Best-in-Class Customer Experience Across all your Channels

Webinar | 11:00 AM PT / 2:00 PM ET / 7:00 PM GMT