Contact Support
Our technical support staff is available by phone and email. Customers can also raise issues and find answers through our self-service support options. We strongly encourage calling in for your priority-1 issues.
If you have not already submitted a support case, please do so at your earliest convenience. Be sure to include a problem description, primary contact information and any related application data such as errors, screen shots, and log files.
Telephone
| Americas | EMEA | |
| Hours | 6:00AM - 6:00PM Local Time (*) | |
| Phone | 1-866-753-KANA(5262) |
+31-20-2015217 |
| UK | Australia | |
| Hours | 6:00AM - 6:00PM Local Time (*) | |
| Phone | +44-(0)844-478-0415 | +61-3862-37224 |
| Hong Kong | Korea | |
| Hours | 6:00AM - 6:00PM Local Time (*) | |
| Phone | +85-2300-27863 | +82-2-348-31100 |
| Singapore | ||
| Hours | 6:00AM - 6:00PM Local Time (*) | |
| Phone | +65-6415-5154 | |
If you are calling in after normal support hours or during a KANA holiday, please have your Gold customer PIN ready.
My KANA
Customers can raise issues, track the status and progress of issues, and escalate them to KANA representatives via the support portal. Sign in or register.
Please email: support@kana.com
Non-technical issues
Do you have a non-technical question? Use our Contact Us Wizard to find the right person to help resolve your issue.
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