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Support Services

Our technical support staff is available by phone and email. Customers can also raise issues and find answers through our self-service support options. We strongly encourage calling in for your priority-1 issues.

If you have not already submitted a support case, please do so at your earliest convenience. Be sure to include a problem description, primary contact information and any related application data such as errors, screen shots, and log files.


  Americas EMEA
Hours 6:00AM - 6:00PM Local Time (*)
Phone 1-866-753-KANA(5262)
  UK Australia
Hours 6:00AM - 6:00PM Local Time (*)
Phone +44-(0)844-478-0415 +61-3862-37224
Hours Hong Kong Korea
Phone 6:00AM - 6:00PM Local Time (*)
  +85-2300-27863 +82-2-348-31100
Hours 6:00AM - 6:00PM Local Time (*)
Phone +65-6415-5154  

If you are calling in after normal support hours or during a KANA holiday, please have your Gold customer PIN ready.


Customers can raise issues, track the status and progress of issues, and escalate them to KANA representatives via the support portal. Sign in.


Please email:

Non-technical issues

Do you have a non-technical question? Contact Us to find the right person to help resolve your issue.