KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM) has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service. The annual report tracks changes in the web customer service software markets and analyzes market dynamics. KANA's evaluation is based on completeness of vision and ability to execute.
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The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Why SEM?
…because good experiences build great brands.
KANA Service Experience Management (SEM) gives you end-to-end control of service processes, putting you in complete control of the customer experience in every channel.
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How do you compare with the best in the Industry?
Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.
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