KANA Enterprise named a ‘leader’ and KANA Express makes its debut, in latest Gartner’s Magic Quadrant for CRM Web Customer Service Applications.
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The Magic Quadrant is copyrighted 2013 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Why KANA
Balancing the competing demands of your customers and your business can be borderline impossible. Find equilibrium with KANA Customer Experience Management (CEM).
How do you compare with the best in the Industry?
Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.
