KANA Enterprise is built on a context-aware Service-Oriented Architecture (SOA) to enable the dynamic processes necessary for today’s multichannel customer experiences. Because SOA is an open, standards-based architecture, KANA Enterprise can leverage your existing data resources and IT assets, making integration highly cost-effective.
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KANA Enterprise is a process-based platform that puts control into the hands of business users, enabling service managers to design UIs and underlying processes using visual design tools. You can design service processes and customer experiences in minutes and adapt them just as easily in response to customer feedback and business metrics.