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Experience Community

Through the August 2015 acquisition of Telligent—a leader in software for customer support and digital marketing communities—Verint continues to advance its customer engagement optimization portfolio.

Telligent solutions, which have been adopted by large and well-known brands, deliver an advanced suite of enterprise-class social software applications, including forums, wikis and blogs—and social services, such as likes, ratings and comments.

With this combination, organizations can benefit from a single source to provide actionable intelligence across customers’ omnichannel experiences to include voice, chat, email, web self-service, and now customer and employee communities.


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