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Mobile Experience

Experience: Web Agent Social Mobile

Customer service accessible on the go.

KANA mobile apps make it easy for customers to help themselves from any mobile device—to get information, make purchases and connect with you for personalized service.

Optimize the experience for customers on the move by enabling mobile channels and harness the immediacy of instant notifications and automatic updates to keep them up to date on status.

Mobile Experience Solutions

Mobile Case Management

KANA Case Management enables you to rapidly launch a self-branded app for customers to report issues, and create and track cases from their smartphones. Automatic updates are sent to customers as issues are resolved, allowing you to focus on taking care of issues while being responsive at little cost.

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Mobile Self-Service

Mobile technology gives you the opportunity to do business with your customers wherever they go. Seize it with KANA Enterprise and its customer self-service solution designed for mobile. Put information and answers, account access and purchasing power—everything customers need for self-reliance—right at their fingertips.

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