Avaya is a global leader in business communications systems. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. KANA works with Avaya through the Avaya Connect program to certify our software solutions on the latest Avaya telephony infrastructure.
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Cisco Systems, the leading provider of solutions for the Internet, has partnered with KANA to help enable organizations deploy Internet Business Solutions throughout their business. Networks and business solutions are essential to staying competitive in today's evolving workplace. Cisco networks provide the connectivity, including robust security, manageability, and performance necessary for effectively deploying enterprise-wide applications. Cisco and KANA are also collaborating to optimize performance of KANA applications on the network. The alliance between these leaders will help customers quickly implement a reliable network to deliver all the benefits of KANA applications across the enterprise.
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The mission of Genesys, an Alcatel-Lucent company, is to be the leading supplier of Enterprise software and best practices that enable best-in-class customer service. Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys telephony infrastructure connects customers with the right resources to fulfill customer requests, optimize customer care goals, and efficiently use resources. KANA works with Genesys through their technology partner program to certify our software solutions on the latest Genesys telephony infrastructure and kit.
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IBM is a global leader in the development and implementation of e-business solutions in strategic areas such as customer relationship management, supply chain management, enterprise application management and product lifecycle management. Through IBM Global Services, WebSphere middleware, high-performance hardware and the IBM e-business Application Framework, IBM and its partners provide the complete portfolio needed for building and sustaining customer relationships for competitive advantage.
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SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®. Introducing the Intelligent Contact Center with SAS.
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Global Partners offer industry-leading consulting and solutions, have a high degree of business synergy with KANA and are committed to marketing, selling and delivering joint solutions with KANA around the world.