KANA and its partners work side-by-side with your organization to implement a solution that turns your customer service strategy into real business benefits. Customer Service Implementation includes a full range of technical design, deployment, and program management capabilities. The services are based on quality assurance methodologies to make sure implementations are completed on time and on budget; meet business objectives; are stable, scalable and easily maintained; and achieve the projected ROI.

Customer Service Implementation Features:

Software Deployment

Application installation and configuration for KANA customer service software solutions, interfaces, and customizations. We will recommend an infrastructure that will optimally support the production environment for KANA applications, and work with you to test and fine-tune performance and scalability as well as ensure that the solution is maintainable.

Systems Integration

Services for technology infrastructure design, SOA migration, business-driven architecture, hardware sizing and procurement, content transformation and acquisition, and data modeling and conversion.

System Upgrades

Managed upgrade process, including change management, data migration, user training, and other optional services provided through KANA Managed Services.

Project Management

Resource planning, reporting and dashboards, project team and user training, design and staffing of program management offices. The KANA team has years of project management experience with single and multiple channel implementations, multiple user constituencies, and phased deployments.

Change Management

Proactive planning to understand the effects of change on your organization and effectively manage it so as to achieve a high degree of user adoption and project success. Modeled on the VICARS principal, the change management program studies key aspects of organizational change including vision, incentives, communication, actions, resources, and skills.