If no agents are currently available to chat. Please fill out our Contact Us Form and we will contact you shortly.
Related Content Consulting Services Offerings
Customer Service Strategy
Customer Experience Transformation
KANA and its partners work side-by-side with your organization to implement a solution that turns your customer service strategy into real business benefits. Customer Service Implementation includes a full range of technical design, deployment, and program management capabilities. The services are based on quality assurance methodologies to make sure implementations are completed on time and on budget; meet business objectives; are stable, scalable and easily maintained; and achieve the projected ROI.
Application installation and configuration for KANA customer service software solutions, interfaces, and customizations. We will recommend an infrastructure that will optimally support the production environment for KANA applications, and work with you to test and fine-tune performance and scalability as well as ensure that the solution is maintainable.
Services for technology infrastructure design, SOA migration, business-driven architecture, hardware sizing and procurement, content transformation and acquisition, and data modeling and conversion.
Managed upgrade process, including change management, data migration, user training, and other optional services provided through KANA Managed Services.
Resource planning, reporting and dashboards, project team and user training, design and staffing of program management offices. The KANA team has years of project management experience with single and multiple channel implementations, multiple user constituencies, and phased deployments.
Proactive planning to understand the effects of change on your organization and effectively manage it so as to achieve a high degree of user adoption and project success. Modeled on the VICARS principal, the change management program studies key aspects of organizational change including vision, incentives, communication, actions, resources, and skills.
How do you compare with the best in the Industry?
Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.
Questions? Just ask.
Our team of specialists can help you answer your question.