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Join the growing list of KANA customers who have achieved double-digit increases in customer satisfaction while reducing calls by 20%. They include hundreds of companies around the world and many of the Global 1000.
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy »
US Air handles a six-fold increase in email volume with the same number of agents. Read about US Air's strategy »
Gem reduces total cost of ownership and escalations whilst increasing the speed and quality of e-mail service for their diverse client base.
Sprint aligns people, process and technology to achieve a customer satisfaction leap of 12.5% in just one quarter. Find out how »
Standardize and revitalize customer service with KANA Enterprise
Siemens is cutting costs whilst its Web Self-Service delivers a 24% drop in support center calls.
Xerox delivers self-service support for hundreds of products to more than 10 million customers in seven languages. Find out how »
KANA Express and its Knowledge Management Capabilities Helps Cendris Create Customized Experiences for its Clients
Conrad Electronic Benelux is Europe’s largest supplier of electronic products. Learn why Conrad Electronic turned to KANA Express to support their vision for the customer service experience.
GVB needed an updated contact center solution that would provide greater insight into customer data and key performance indicators (KPIs). They chose KANA Express, a multichannel contact center software solution for midsized businesses designed for ease of use and scalability.
KANA Express Delivers the Web Self-Service and Online Customer Service Capabilities for Sunweb’s Unique Service
SUSA Student Employment Agency
KANA Helps SUSA Set Up Single, Central Contact Center Solutions and Knowledge Management Capabilities to Reduce Calls by 80 Percent
To handle client communications and queries effectively, Tele Ticket Service opted for KANA Express. Learn how Tele Ticket Serivce was able to decrease the volume of incoming emails by a third and improve processing speed and resolution rates.
VRT Belgium Reduces Inbound Emails by 95 Percent Thanks to KANA Express Email Management Software
By integrating the LAGAN Enterprise Case Management (ECM) solution with a telephony system from MacFarlane and using LAGAN adapters powered by Hyfinity® technology to link revenues and benefits from front office to back office, Argyll and Bute Council in Scotland...
City of Boston establishes a direct connection to their citizens with an iPhone/Android app for customer service. Find out how »
Fort Wayne's 311 customer service center serves 19 city departments and upwards of a quarter million people. A small call center delivering big results with KANA LAGAN.
San Francisco handles millions of requests efficiently through every channel imaginable. Citizens are now benefiting from the flexibility and the city budget from a fast ROI. Find out how »
Toronto exceeded its own ambitious service targets within six months of implementing our solution. Toronto provides its citizens with world-class service from the world's largest knowledge base. Find out how »
Winnipeg integrated KANA LAGAN across the city’s operations and implemented in just 7 months.
According to the travellers' bible Lonely Planet guide book, Exeter has 'a touch of buzzy, big city atmosphere, a large student population, and a thriving arts scene.' Exeter is one of the liveliest cities in the Southwest.
One of the America’s oldest cities and one of the fastest growing in the region, Hampton, VA has a population of nearly 150,000...
New email service for employers achieves high levels of customer and use while improving service levels and efficiency.
LA County Dept. of Social Services
LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more »
Carphone Warehouse has achieved a first-time resolution rate of 89% and delivers accurate and consistent service across channels. Find out how »
eBay cuts email response time in half in just one week, slashing costs. Find out how »
Redcats USA mastered the 'art of automation,' enabling its team of representatives to handle an impressive and growing number of e-mails. Find out how »
Staples successfully responded to an over 100% increase in email volume with KANA. Find out how »
A Single, Trusted Source for Information Delivers Higher Employee Productivity for Savings Estimated at $7.5 Million a Year
South African Utility Serving Almost 4 Million Customers Improved Its Efficiency with KANA
U.S. Supplier of Low-Cost Electricity Handling More Than 4.5 Million Customer Interactions Annually Achieved Excellence with KANA
Scottish Power Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence
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