Customer Service Software that delivers measurable results
Join the growing list of KANA customers who have achieved double-digit increases in customer satisfaction while reducing calls by 20%. They include hundreds of companies around the world, and about half of the Fortune 100.
Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.
A win-win for the city and its residents: The people of Amsterdam appreciate the efficiency and convenience of an extensive self-service site. City officials can deliver great service at considerably lower cost. Read about their success.
Mayor Menino wants a direct connection to the voice of Bostonians. Find out how an iPhone/Android app for customer service is making that possible.
San Francisco handles millions of requests efficiently through every channel imaginable. Read how citizens benefit from the flexibility—the city budget from a fast ROI.
Toronto exceeded its own ambitious service targets within six months of implementing our solution. Find out how Toronto provides its citizens with world-class service from the world's largest knowledge base.
Every business values customer feedback, but not many companies have learned how to collect and analyze it in a systematic way. Read how Garden Fresh discovered a new recipe for success.
LA County Dept. of Social Services
Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.
See how, Redcats USA mastered the 'art of automation,' enabling its team of representatives to handle an impressive and growing number of e-mails.
Staples needed an email management system that would scale with its fast-growing online business. Find out how they successfully responded to an over 100% increase in email volume.
US Air (formerly America West)
US Air handles a six-fold increase in email volume with the same number of agents. Read about US Air's strategy.
Xerox delivers self-service support for hundreds of products to more than 10 million customers in seven languages worldwide. See how Xerox.com works.
Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites.Find out how.
AT&T
Avaya
Brighthouse Networks
BSkyB
Cox Communications
Hutchison 3G
02
Qwest
Research In Motion
T-Mobile
Telecom Austria
Telenor
Time Warner Cable
TELUS
American Express
Bank of America
Barclays
Capital One
Citibank
H&R Block
HSBC
IFDS Group
ING Postbank
JP Morgan Chase
Principal Financial Group
Regions Financial Corp
Standard & Poor's
TD Ameritrade
Abbott Laboratories
Ascension Health
Athena
Allergan
Blue Cross Blue Shield Minnesota
CIGNA Healthcare
Express Scripts
GlaxoSmithKline
Highmark
Kaiser Permanente
MetLife
Philips Healthcare
United HealthGroup
Wellpoint
Xerox delivers self-service support for hundreds of products to more than 10 million customers in seven languages worldwide. See how Xerox.com works.
Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.
Adobe
Autodesk
Business Objects
Dell Computer Corp
DST Systems
Garmin
IBM Global
Novell
Palm
QLogic
Sony Electronics
Toshiba
VMWare
Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.
See how, Redcats USA mastered the 'art of automation,' enabling its team of representatives to handle an impressive and growing number of e-mails.
Staples needed an email management system that would scale with its fast-growing online business. Find out how they successfully responded to an over 100% increase in email volume.
American Girl
Avon
B&H Photo-Video
Barnes & Noble
Best Buy
Daimler-Chrysler
Home Depot
JC Penny
PhotoWorks
Sears
Target
The Gap
Tiffany and Co.
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.
US Air (formerly America West)
US Air handles a six-fold increase in email volume with the same number of agents. Read about US Air's strategy.
American Airlines
Avis Budget Group
Best Western International
Carlson Companies
Delta Airlines
Disney
Jet Blue Airways
Icelandair
Northwest Airlines
Starwood Hotels & Resorts
City of Amsterdam (Gemeente Amsterdam)
A win-win for the city and its residents: The people of Amsterdam appreciate the efficiency and convenience of an extensive self-service site. City officials can deliver great service at considerably lower cost. Read about their success.
Mayor Menino wants a direct connection to the voice of Bostonians. Find out how an iPhone/Android app for customer service is making that possible.
San Francisco handles millions of requests efficiently through every channel imaginable. Read how citizens benefit from the flexibility—the city budget from a fast ROI.
Toronto exceeded its own ambitious service targets within six months of implementing our solution. Find out how Toronto provides its citizens with world-class service from the world's largest knowledge base.
LA County Dept. of Social Services
Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.
Defense Information Systems Agency
Every business values customer feedback, but not many companies have learned how to collect and analyze it in a systematic way. Read how Garden Fresh discovered a new recipe for success.
Dendrite
FOX Sports
Waste Management
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