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Join the growing list of KANA customers who have achieved double-digit increases in customer satisfaction while reducing calls by 20%. They include hundreds of companies around the world, and about half of the Fortune 100.
GVB needed an updated contact center solution that would provide greater insight into customer data and key performance indicators (KPIs). They chose KANA Express, a multichannel contact center software solution for midsized businesses designed for ease of use and scalability.
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.
Find out how North Yorkshire County Council and Craven District Council’s shared service solution based on Lagan CRM improved customer service and delivered ROI.
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