Customer Service Software that delivers measurable results
Join the growing list of KANA customers who have achieved double-digit increases in customer satisfaction while reducing calls by 20%. They include hundreds of companies around the world, and about half of the Fortune 100.
Download/View PDFCustomer satisfaction leaps 12.5% in just one quarter! See how KANA Global Services helps Sprint achieve big results.
Xerox delivers self-service support for hundreds of products to more than 10 million customers in seven languages worldwide. See how Xerox.com works.
Conrad Electronic Benelux is Europe’s largest supplier of electronic products. Learn why Conrad Electronic turned to KANA Express to support their vision for the customer service experience.
GVB needed an updated contact center solution that would provide greater insight into customer data and key performance indicators (KPIs). They chose KANA Express, a multichannel contact center software solution for midsized businesses designed for ease of use and scalability.
To handle client communications and queries effectively, Tele Ticket Service opted for KANA Express. Learn how Tele Ticket Serivce was able to decrease the volume of incoming emails by a third and improve processing speed and resolution rates.
Achieved a first-time resolution rate of 89%. Learn how Carphone Warehouse delivers accurate and consistent service across channels.
eBay cuts email response time in half in just one week, slashing costs. See how KANA's high-volume email response solution boosts efficiency.
See how, Redcats USA mastered the 'art of automation,' enabling its team of representatives to handle an impressive and growing number of e-mails.
Staples needed an email management system that would scale with its fast-growing online business. Find out how they successfully responded to an over 100% increase in email volume.
Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy.
US Air handles a six-fold increase in email volume with the same number of agents. Read about US Air's strategy.
Identifying which complaints to act on helps Yahoo! Music maintain the high level of service that keeps it at the top of the charts among streaming music sites. Find out how.
Mayor Menino wants a direct connection to the voice of Bostonians. Find out how an iPhone/Android app for customer service is making that possible.
Fort Wayne's 311 customer service center serves 19 city departments and upwards of a quarter million people. A small call center delivering big results with Lagan CRM.
San Francisco handles millions of requests efficiently through every channel imaginable. Read how citizens benefit from the flexibility—the city budget from a fast ROI.
Toronto exceeded its own ambitious service targets within six months of implementing our solution. Find out how Toronto provides its citizens with world-class service from the world's largest knowledge base.
Find out how Winnipeg integrated Lagan across the city’s operations and implemented in just 7 months.
LA County Dept. of Social Services
Think big. Los Angeles County big. LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more.
Read how North Ayrshire Council successfully launched the first national "Report It" smartphone app.
North Yorkshire County Council and Craven District Council
Find out how North Yorkshire County Council and Craven District Council’s shared service solution based on Lagan CRM improved customer service and delivered ROI.
The University of Groningen dramatically reduced student queues, supported university staff and became more service oriented with Lagan Express.
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