KANA Customer Service Software Products:
SEM Agent Desktop
Put agent tasks in perspective—the perspective of a single desktop that adapts relevant service options and information as an interaction unfolds. It's an advantage for agents and a pleasure for customers. Learn more »
SEM Web Self-Service
Bridging the gap between exceptional customer service and online self-service? With KANA's Web Self-Service you've made the connection. Contextual help gives customers the flexibility to actually solve problems—not just search information—reducing customer abandonment rates and increasing satisfaction. Learn more »
SEM Knowledge Management
Knowledge management puts intelligence at your agents' fingertips for fast, accurate and consistent response. Rather than search the knowledge base, agents are assisted by it, increasing call closure rates by an average of 25%. Learn more »
SEM Experience Analytics
Automate the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, accurately spot problems and trends, determine causality, and report actionable insights from the massive amounts of customer feedback and social media chatter. Learn more »
SEM Chat
Help your website visitors with real-time chat. Reduce website abandonment, drive additional online revenue, engage customers and reduce costs. Agents can collaborate with visitors via text messages, file sharing and knowledgebase. Learn more »
SEM Co-Browse
Help your website visitors complete complex transactions such as opening an account, right there on your website. Or just help them get the shopping cart through the check-out. Convert site visitors into customers using patented co-browse technology that works across browser types and interactive web 2.0 technology. Learn more »
SEM Case Management
Manage simple and complex customer service cases with Case Management designed to adapt to your business. Flexible Case design, adaptive case resolution processes and contextual knowledge enable agents to take each call with confidence and ensure best-in-class customer service experiences. Learn more »
Why SEM?
Balancing the competing demands of your customers and your business can be borderline impossible. Find equilibrium with KANA Service Experience Management (SEM).
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