Customer Service Software Products

Service centric software for customer-centric experiences

You already know the value of great service experiences. KANA customer service software lets you deliver on them. It's why KANA technology powers the service experience of over 600 companies worldwide, including half of the world's leading one hundred.

Explore our products to see how your business can benefit.

KANA customer service software solutions

KANA Customer Service Software Products:

SEM Agent Desktop

Put agent tasks in perspective—the perspective of a single desktop that adapts relevant service options and information as an interaction unfolds. It's an advantage for agents and a pleasure for customers. Learn more »

SEM Web Self-Service

Bridging the gap between exceptional customer service and online self-service? With KANA's Web Self-Service you've made the connection. Contextual help gives customers the flexibility to actually solve problems—not just search information—reducing customer abandonment rates and increasing satisfaction. Learn more »

SEM Knowledge Management

Knowledge management puts intelligence at your agents' fingertips for fast, accurate and consistent response. Rather than search the knowledge base, agents are assisted by it, increasing call closure rates by an average of 25%. Learn more »

SEM Experience Analytics

Automate the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, accurately spot problems and trends, determine causality, and report actionable insights from the massive amounts of customer feedback and social media chatter. Learn more »

SEM Chat

Help your website visitors with real-time chat. Reduce website abandonment, drive additional online revenue, engage customers and reduce costs. Agents can collaborate with visitors via text messages, file sharing and knowledgebase. Learn more »

SEM Co-Browse

Help your website visitors complete complex transactions, such as shopping cart and account opening, right there on your website. Convert site visitors into customers using patented cobrowse technology that works across browser types, interactive web 2.0 technology. Learn more »

SEM Case Management

Manage simple and complex customer service cases with Case Management designed to adapt to your business. Flexible Case design, adaptive case resolution processes, contextual knowledge enable agents to take each call with confidence and ensure best-in-class customer service experiences. Learn more »