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The KANA customer experience management platform helps you deliver better, more efficient and personalized customer experiences—in the contact center, in social media and on your website. It’s why KANA technology powers the customer experience of over 900 businesses and government organizations worldwide, including half of the world’s leading one hundred.
Explore our solutions to see how your business can benefit.
Whether customers are shopping, looking for information or for assistance, Web Experience makes online service targeted and efficient—a good experience from any device. Increase adoption of your online services and lower your service costs.
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KANA Agent Experience is designed to make every agent your best. Contact center agents navigate all resources in a unified desktop with a 360º view of the customer across channels. Guided contextually to information and answers, agents are more productive and the customer journey stays right on target.
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KANA Social Experience Suite makes social media an integrated and strategic part of the customer experience you deliver. Listen to what customers are saying across social networks. Analyze the chatter and engage effectively. Make the benefits of social go both ways. Learn more »
Extend your Self-Service service capabilities to mobile. From fast answers out of the knowledge base to easy apps for communicating service issues, KANA Mobile Experience optimizes the service experience for customers on the go.
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Streamline service delivery, reduce costs and increase citizen engagement. From back-end process to front-line functionality, KANA Citizen Experience Suite brings efficiency to your service operations and to the service experience. End-to-end process management and a complete view of customers and cases across social, mobile, Web and contact center channels.
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A complete customer service ecosystem, KANA Enterprise platform provides all the capabilities you need to put the end-to-end customer journey in your control—in every channel. Deploy on-premise or access in the cloud.
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Why KANA
Balancing the competing demands of your customers and your business can be borderline impossible. Find equilibrium with KANA Customer Experience Management (CEM).
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