KANA Customer Service Software Products:
Built on context-aware service oriented architecture (SOA), KANA Enterprise delivers a powerful and adaptable customer service platform that surfaces a series of knowledge-infused processes and capabilities through multiple channels so you can deliver customer experiences that count.
KANA Enterprise is favored by many of the world’s largest enterprises who are looking to transform their complex business requirements into effective customer experiences. It does this by ensuring that context is never lost and that answers are always accurate and consistent as customers traverse interaction channels and engage through multiple experiences. Whether it’s the agent experience within the contact center, the web experience within your online presence, social experience or increasingly the mobile experience, KANA Enterprise ensures effective customer service processes are easily designed, orchestrated across departments, systems, and channels and updated on the fly to ensure the customer journey remains a positive experience. KANA Enterprise represents the next generation of agile customer service and the future of customer experience.
KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies with an on-line focus, and helps them get rapid, affordable access to web customer service and contact center technology.
KANA Express is designed to provide growing businesses a connected presence across channels, full control of service costs, and advanced capabilities often found in only high-end enterprise solutions, but with affordable pay-as-you-go pricing. With KANA Express businesses build better customer relationships and fine-tune their customer interactions for better business outcomes. KANA Express is a true cloud solution, which avoids the overhead of complex in-house service operations since it’s offered via the popular software-as-a-service (SaaS) model. This means it’s rapid to implement, easy to use, flexible and scalable allowing you to focus on your business growth and online success.
LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of larger Public Sector organizations and as such delivers a powerful blend of case management, business process management, knowledge management, real time analytics and social media capabilities in order to support the most comprehensive channel shift initiatives.
With LAGAN Enterprise, proven integrations with a wide range of back-office systems make the streamlining of services possible across multiple departments, and so provide consistent, relevant and timely information to your front and back office teams. These capabilities and integrations are accessible through a variety of channels to both employees and citizens, who can connect how they want, when they want.