Customer Spotlight — Yahoo!
Yahoo! relies on KANA to listen to feedback from its customers and aggregate direct product feedback suggestions to identify hot topics, emerging issues and enhancement requests. Learn more by watching this video. Hear from more KANA customers here ».
Join Vikas Nehru, Vice President of Product Marketing, KANA for a Live Webinar
A one-hour complimentary webinar, "Best Practices in Social Media Monitoring"
January 31 | 11 AM PT/2 PM ET/7 PM GMT
 Register for more KANA webinars here » |
-
SEM enables good experiences…
SEM provides a holistic approach to customer service, enabling fast resolution times and consistent service in the channels your customers prefer—the website, email, mobile, phone, social media, and chat. Regardless of the problem—or service touch point—your customers have an integrated experience of your brand.
-
…that are on brand and on budget
SEM streamlines customer service across your business processes, data and customer communication channels to give you end-to-end control of the customer experience and all your service metrics. Deliver service that balances cost, revenue and satisfaction to meet your budget goals and your brand promise.
-
Adapts service at the speed of business
Visual tools put control in the hands of business users. Service managers can design, implement and adapt agent workflows and customer experiences in minutes, not months—without putting an additional toll on IT. Money is saved and service is made responsive to your customers’ evolving needs.
