Platform

A complete customer service ecosystem

KANA’s Enterprise platform puts your customers at center and you in control — across contact center, Web and social channels. Built on service-oriented architecture (SOA), the KANA platform brings flexibility and visibility to the end-to-end customer experience. We’ve designed it to enable real-time adaptation of business processes so you can optimize the customer experience in step with evolving needs and preferences. It’s a closed loop that keeps you in touch, and the service experience fine-tuned and responsive.

Deploy on premise or access in the cloud.

Related Resources

white paper:

A New Approach to Customer Service Challenges

demo

KANA Enterprise Is Context-Aware and Knowledge-Driven

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Customer Experience: How evolved is your business?

Context-Aware SOA

KANA’s next-generation technology platform is built on context-aware service-oriented architecture (SOA) to enable the dynamic processes necessary for today’s multichannel customer experiences. And because SOA is an open, standards-based architecture, the KANA Enterprise platform can leverage your existing data resources and IT assets, making integration highly cost-effective
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Cloud Solutions

Get all the benefits of SaaS and all the benefits of KANA Enterprise. KANA’s cloud platform gives you the advantages of our next-generation customer service solutions through on-demand subscription. All you need is an Internet browser. Streamline your service channels and start taking control of the customer experience without delay!
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Business Process Management

KANA puts control into the hands of business users enabling service managers to design UIs and underlying process using visual design and deployment tools. Create agent workflows and customer experiences in minutes, and adapt them just as easily—in response to customer feedback and business metrics.
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