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Your customers are already there. Join them. Optimize the customer experience in mobile channels. Harness the immediacy of mobile with instant notifications and automatic updates on the status of their issues. Be more responsive. And make it easy for customers to help themselves—to get information, make purchases, and connect with you for help—right from the convenience of their handheld devices.
KANA’s Case Management solution enables you to rapidly launch a self-branded app for customers to report issues, and create and track cases from their Smartphones. Automatic updates to customers as issues are taken care of allow you to focus on, well, on taking care of issues, all the while being responsive at little cost. Learn more »
Mobile technology gives you the opportunity to do business with your customers wherever they go. Seize it with KANA’s customer self-service solution designed for mobile. Put information and answers, account access and purchasing power—everything customers need for self-reliance—right at their fingertips.
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