Recorded: February 6, 2013
What: A one-hour complimentary webinar, "Riding out the Storm with Your Customers: Lessons learned from Superstorm Sandy"
Bob Cooke: Director of Customer Operations from Utilligent
Yasmin Milsom: Product Marketing Manager, KANA
Watch the Recording: Complete the form and get instant access to this webinar.
With areas of New York and New Jersey still recovering from the largest Atlantic hurricane on record in late October with winds spanning 1,100 miles, an estimated $65B in losses and millions without power, Utilities companies across the nation and beyond are taking a hard look at lessons learned and the next generation of customer service to better prepare, inform and deliver service to its consumers.
In an age where consumers have grown to expect a constant flow of accurate information, quicker response time, personalized service, seamless migration to self-service and mobile solution offerings, what enhanced customer experience offerings could have made a meaningful difference throughout the lifecycle of this disaster? What critical technology upgrades or business change could have made the difference between creating a disgruntled customer or loyal advocate? Join our one-hour webinar with Industry thought-leader, Bob Cooke, Director of Customer Operations from Utilligent, Jason Lundy, Vice President of Strategic Accounts from KANA and Yasmin Milsom, Product Marketing Manager from KANA to explore how to:
- Improve interactions with customers by seamlessly accessing and aggregating information with contextual knowledge across multiple communications channels
- Benefit from the process efficiency gains of innovative technology and process improvements to provide better and reliable customer service irrespective of the weather
- Learn from Superstorm Sandy and prepare to make the necessary technology and process upgrades to retain customers and control costs
Watch the Recording
Complete the form and get instant access to this webinar.