San Francisco 311 Customer Service Center, Powered by KANA

The city and county of San Francisco has led the way in engaging with and serving residents in an open and accessible way, 24 x 7 with the San Francisco 311 Customer Service Center. From a call center, to a self-service website, to an ever-expanding list of communication channels, the city needed to ensure that the millions of requests for services and information received annually are quickly and cost-effectively processed. Watch the video »

Mayor Newsom Announces National Open 311 Initiative

President Obama's CIO, Vivek Kundra, joins Mayor Gavin Newsom to launch a national Open 311 API that will transform 311 Customer Service Centers into tools of even greater value. Posted on March 3, 2010. Watch the video »

Tennessee Adult Protective Services Rolling Out State-Wide with Case Management System

TN is modernizing its state operations with Lagan ECM to increase efficiency, reduce paperwork and provide better service to all clients. Posted on June 15, 2010. Watch the video »

Boston's Citizens Connect iPhone App Demo

Boston's breakthrough iPhone app is engaging citizens with government like never before. View a demonstration of the app. Posted on October 11, 2009. Watch the video »

Toronto 311 Ribbon Cutting

Toronto Mayor David Miller cuts the ribbon and officially opens the 311 Contact Center in Toronto, with City Manager Joe Pennachetti and Deputy City Manager Sue Corke, Project Sponsor. Posted on September 24, 2009. Watch the video »

Hounslow Homes Video Case Study Part I

Hounslow Homes reports repairs to social housing properties with its integrated back office repair systems. Watch the video »

View Part II and Part III Posted on July 2, 2009.

Blackpool Council Video Case Study

Key officials in Blackpool discuss the benefits and efficiencies gained by the City's one-stop-shop approach. Learn about the City's rapid progress with Lagan CRM. Posted on July 2, 2009. Watch the video »

San Francisco Mayor Announces New Tool to Access City Services with a 'Tweet'

With Twitter, San Francisco 311 is fostering more civic collaboration and connectivity with its constituents. Learn how citizens can access the City's 311 Call Center through Twitter. Posted on June 2, 2009. Watch the video »

Minneapolis 311 Video Case Study

Minneapolis 311 continues to stretch the limits of possibility with its 311 non-emergency call center. Learn how Minneapolis 311 truly demonstrates the broad scope of use for 311. Posted on April 21, 2009. Watch the video »

Transport for London (TfL), "Implementing an HR Shared Services Strategy" - Part I

Transport for London takes a shared services approach to HR utilizing Lagan Enterprise Case Management solution. Watch the video »

View Part II, "Implementing Project." Posted on April 21, 2009.

Customer Relationship Management in San Francisco

CRM 101 behind the scenes - allowing operators to route your service request and follow up, track problems and solutions, etc. Posted on March 11, 2009. Watch the video »

San Francisco Mayor Newsom Launches New 311 Website

Mayor Newsom features San Francisco 311 where customers can obtain information, report problems, and submit and track service requests. Posted on December 11, 2008. Watch the video »

Structured Employment Economic Development Corporation & Opportunity NYC's Conditional Cash Transfer Program

Lagan and SEEDCO work together to enable benefits administration for New York City's Opportunity NYC Conditional Cash Transfer program. BBC Newsline Reports on December 12, 2007. Watch the video »