Check in for news about customer summits, upcoming webinars and more…
Subscribe to the Events RSS Feed
Measure the Effectiveness of Social Media Monitoring
February 23, 2012 | 11:30 AM PT / 2:30 PM ET / 7:30 PM GMT
February 28, 2012 | 4:00PM GMT / 11:00AM ET / 8:00AM PT
Can you deliver a Best-in-Class Customer Experience Across all your Channels
March 8, 2012 | 11:00 AM PT / 2:00 PM ET / 7:00 PM GMT
Past Events
Best Practices for Creating Human Conversations and Connections in Call Centers
February 16, 2012 | Read more.
Best Practices in Social Media Monitoring
January 31, 2012 | Read more.
The New KM: The Heart of a Multi-Channel Customer Experience Roundtable
January 24, 2012 | Read more
Search is an Indication of Failure — Explore the Wisdom of Guided Self-Service
December 8th, 2011 | Read more.
Mobilizing Government - Improving Access to Services and Citizen Engagement
November 22th, 2011 | Read more
November 2nd, 2011 | Read more.
When Social, Mobile, and Traditional Service Channels Collide
September 21, 2011 | Read more.
One Size Doesn't Fit All! - How to Create Differentiated Customer Experiences
September 14, 2011 | Read more.
Transforming Contact Centers - Best Practices from the Trenches
June 30, 2011 | Read more.
ACM Live - Interview with Vikas Nehru
June 22, 2011 | Watch Recording
What if Any Agent Could Handle Any Call?
May 18, 2011 | Read more
Knowledge Infused Processes: The Solution to Self-Service Woes
March 24, 2011 | Read more
How well is your IT Equipped to Deliver Agile Customer Service Experiences?
February 16th 2011 | Read more
Flip The Funnel - How To Use Existing Customers To Gain New Ones
November 10, 2010 | Read more
Managing Unpredictability with Dynamic Case Management
October 19, 2010 | Read more
Balance the Competing Demands of your Customers and your Business
September 22, 2010 | Read more
April 30 - May 4, 2012 | Dallas/Ft Worth, TX
Past Events
January 23-25, 2012 | Orlando, FL
Call Centre & Customer Management Expo
October 11 - 12, 2011 | London, UK
October 2 - 4, 2011 | Miami, FL
2011 KANA Customer Summit EMEA
September 27, 2011 | London, UK
September 13 - 15, 2011 | Austin, TX
September 18 – 21, 2011 | Milwaukee, WI
June 20, 2011 | San Francisco, CA
IQPC 12th Annual Call Center Week
June 13 - June 17, 2011 | Las Vegas, NV
IQPC Call Center for the Financial Services
May 23 - May 25, 20011 | Dallas, TX
See the product in Action
OR
We will create a demo tailored to your business needs and environment!
How do you compare with the best in the Industry?
Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.
Questions? Just ask.
Blog 
Press Releases
News
