Resources

  

What is the ideal service experience for your customers? What are the real world constraints your business faces every day? Talk to KANA experts and use our resources to achieve a better balance.

Customer Stories

Is positive growth having a negative effect on service? That's the reality for many companies during periods of expansion. Read how some KANA clients met this challenge.

Video Case Studies

Governments and companies worldwide are facing ever-tightening budgets. See how cities from London to San Francisco are balancing budget constraints with increasing citizen demands.

Webinars/Webcasts

Learn from thought-leaders and hear what your peers in the field are saying.

White Papers

Learn how KANA improves customer service in different industries, keep on top of important trends, and go in-depth on KANA technology.

Datasheets

Get all the specifics on KANA products and industry solutions.

Partners

You can count on KANA expertise and support around the world through our global network of trusted partners.

How do you compare with the best in the Industry?

Our interactive web tools help to transform your customer service experience. Learn how to make every experience a good one for your brand and your budget.

Take me to the tools

Questions? Just ask.

Our team of specialists can help you answer your question.

Find out who to contact »

Upcoming Events

Feb

23

Measure the Effectiveness of Social Media Monitoring

Webinar | 11:30 AM PT / 2:30 PM ET / 7:30 PM GMT

Feb

28

Open 311 Raising the Standard

Webinar | 4:00PM GMT / 11:00AM ET / 8:00AM PT

Mar

8

Can you deliver a Best-in-Class Customer Experience Across all your Channels

Webinar | 11:00 AM PT / 2:00 PM ET / 7:00 PM GMT