Transforming Contact Centers: Best Practices from the Trenches
Event Details
Recorded: June 30, 2011
What: a one-hour complimentary webinar, "Transforming Contact Centers: Best Practices from the Trenches"
Speaker: Vikas Nehru, Vice President of Product Marketing at KANA
Watch the recording: Complete the form and get instant access to this webinar
Your service reps are in the front lines of your business. The problems they should be solving are the problems your customers are having. But too often agents spend the bulk of their time "alt-tabbing" through outdated tools and searching rigid Intranets for information while customers wait. Join us for a one-hour webinar to find out how these challenges, among others, can be addressed through an adaptive desktop for agents.
On this live event, you'll learn how three KANA customers have dramatically improved their agents' workflow-and, ultimately, service quality-by deploying adaptive agent desktops in their contact centers.
Join us for this complimentary event to learn:
- Common application challenges in contact centers
- How leading enterprises have transformed their contact centers with adaptive desktops
- How an adaptive desktop can make operations more efficient and agents more productive
- What technologies are required to deploy an effective agent desktop
Speaker
Vikas Nehru
VP Marketing KANA Software, Inc.
Vikas has 15+ years of experience as a senior engineering, product management and marketing professional in the enterprise software industry. He has been instrumental in leading the direction and strategy for KANA's innovative solution suite. Prior to joining KANA, he spent a decade working in CRM software.
Complete the form and get instant access to this webinar.
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