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Verint + KANA


 

 

Defining a Market Leader

 

Together Verint® and KANA® are transforming the way organizations engage with their customers. Our collective solutions comprise the industry’s first end-to-end suite for delivering Actionable Intelligence to enrich customer interactions, optimize the workforce and improve processes.

It’s what we call Customer Engagement Optimization.

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Our Team

With more than 4400 experts around the world and a network of global partners, together KANA and Verint are delivering customer engagement optimization solutions that enrich customer interactions, optimize the workforce, and improve processes. Today, we are working with more than 10,000 customers in over 180 countries in order to reduce operational costs, increase resolution rates and improve brand loyalty.

Our Passion

Whether your customers reach out to you via the phone or email, want to find answers on their own, or need to be proactively engaged, we make it happen. We live and breathe customer engagement. We build products and solutions we're proud of and we're passionate about our customer’s success. We love what we do and we are trusted by leading brands worldwide.

Our Market Leadership:

Today, thanks to our dedicated employees, the customers and the partners we serve, KANA and Verint's industry-leading solutions are relied around the globe. We are a leader in The Forrester Wave: Customer Service Solutions for Enterprise Organizations Q2, 2014, a leader in The Forrester Wave: Dynamic Case Management, Q1, 2014, and a leader in Gartner Magic Quadrant for Contact Center Workforce Optimization, Nov 20, 2013.

 

Constellation Research

News Analysis: Verint Announces Intent To Acquire KANA For $514M

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Forrester Research, Inc.

Verint Acquires KANA and Ushers in the Next Wave of Consolidation in the Greater Customer Service Space

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Ovum

Verint has a Unique Opportunity with the Acquisition of KANA’s CRM Solutions

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Saddletree Research

Verint Drives Customer Engagement Optimization with Acquisition of KANA

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Technology Evaluation Centers (TEC)

Verint Acquires KANA Software to Redefine Customer Engagement

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Technology Services Industry Association (TSIA)

Verint Acquires KANA and Ushers in the Next Wave of Consolidation in the Greater Customer Service Space

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Ventana Research

Verint Doubles Down on Customer Engagement with Acquisition of KANA

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January 9, 2014

Verint Enters Definitive Agreement to Acquire KANA Software

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February 7, 2014

Three Reasons to Celebrate … the Verint Week in Review

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Investor’s Business Daily

Verint Systems Buys Into Customer Service And Cloud

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Wall Street Journal

Verint to Buy Kana Software for $514 Million

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Newsday

Verint to acquire KANA Software for $514 million

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CRM magazine

Verint to Acquire Kana Software for $514M

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Silicon Valley Business Journal

Accel-KKR sells Kana Software to Verint for $514M

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Dow Jones

Verint to Buy Kana Software From Accel-KKR for $514M

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Bloomberg BusinessWeek

Verint to Buy KANA for $514 Million to Complement Technology

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Insurance & Technology

Verint's Acquisition of KANA Targets Customer Engagement Opportunities

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eWeek

Verint Systems Acquires KANA Software for $514 Million

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DM News

Verint to Acquire KANA for $514 Million

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MyCustomer.com

Verint announces $514m acquisition of KANA

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The Economic Times

Verint to acquire KANA software for $514 million

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January 6, 2014

Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

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February 4, 2014

Verint to Ring NASDAQ Stock Market Closing Bell

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Camden

"A Whole Suite Of New Opportunities" says CIO, London Borough of Camden

John Jackson, CIO of Camden, a KANA and Verint customer, offers his perspective on the value he sees and is experiencing from the Verint and KANA combination.

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CCV

A marriage made in customer engagement heaven

Riet Grooters, Business Information manager shares her excitement and vision for how the Verint + KANA solutions will help CCV optimize their customer contact strategy.

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Salmat

"Revolutionizing customer experience and customer experience solutions"

Jacob Murray-White, GM Customer Solutions, Salmat one of Australia's largest contact center outsourcers offers his perspective on the value he is experiencing from KANA solutions and the KANA + Verint combination.

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